지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
초록· 키워드
오류제보하기
Objective: This paper discussed the characteristics of service design process by comparing with product design process. Background: Service design has different design outcomes, project participants, and design constraints than product design. Method: The comparison took two perspectives: one was shorter-term, design process of a service, and the other was longer-term, process of service development. Results: It was discussed that service design process is similar in overall, but has four differences. First, the role of design is required earlier and longer in the process, which means service designers need to participate from the begging of the project to service operation. Thus service designers are required to have holistic viewpoint of the project. Second, service design requires many design expertise thus collaboration needs to be well defined and managed throughout the process. Third, since service provider has limited resources, regulations, and market competition, some service features cannot be provided. Service designers are required to know both customers’ needs and functional constraints. Last, service design is highly coupled with service operation. Designing and providing service happens at the same time and evolves over time. Conclusion: Consequently it was asserted that the role of designers in service design is essential for success. In specific, the role of service design architect, who manages design process and design outcomes, is a new and important role in service design project.
목차
ABSTRACT
1. Introduction
2. Service Design Process
3. Shorter-term Service Design Process: from Discover to Deliver
4. Longer-Term Service Design Process: from Planning to Launch
5. Conclusion
References
Author listings
참고문헌 (15)
참고문헌 신청
Buxton, B. / 2007 / ketching User Experiences: Getting the Design Right and the Right Design / Morgan Kaufmann
de Oliveira Castro, G. / 2011 / Designing for profittable innovation. Service design global conference / OCT 20-21
Design Council / The Double Diamond Design Process Model
Design Council / Reducing violence and aggression in A&E through a better experience
Kim, J. W. / 2005 / Introduction of Human Computer Interaction / Ahn Graphics
de Oliveira Castro, G. / 2011 / Designing for profittable innovation. Service design global conference / OCT 20-21
Design Council / The Double Diamond Design Process Model
Design Council / Reducing violence and aggression in A&E through a better experience
Kim, J. W. / 2005 / Introduction of Human Computer Interaction / Ahn Graphics
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