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Public Policy Contents and Citizen Satisfaction
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지방정부 정책콘텐츠와 주민만족도

논문 기본 정보

Type
Academic journal
Author
Hyangsoo Lee (건국대학교) Seong-Hoon Lee (청주대학교)
Journal
The Korea Contents Society JOURNAL OF THE KOREA CONTENTS ASSOCIATION Vol.12 No.5 KCI Accredited Journals
Published
2012.5
Pages
206 - 212 (7page)

Usage

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Topic
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Method
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Result
Public Policy Contents and Citizen Satisfaction
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Abstract· Keywords

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Residents of the municipalities in administrative services are recognized as active objects and active customers who purchase the public services. This study analyzes, by quantitative approach of surveys, the residents" awareness of the quality of five policy content areas. The results show that awareness of the quality of the five contents areas is substantially below average. Lessons and implications of this study for management leadership are presented.
#지방정부 #정책콘텐츠 #주민만족도 #Local Government #Policy Contents #Citizen Satisfaction

Contents

요약
Abstract
I. 서론
II. 이론적 논의
III. 조사설계
IV. 조사결과의 분석
V. 결론
참고문헌

References (10)

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1. [학술지(정기간행물)] - M. R. Fitzgerald / 1980 / Citizen Evaluatiom and Urban Management: Service Delivery in an Era of Protest / Public Administration Review 40 : 585 ~ 594 google schola 2. [학술지(정기간행물)] - 이원욱 / 2007 / 공공서비스에 대한 주민만족도 평가 사례연구 - 대구광역시를 중심으로 - / 한국지방자치학회보 19 (2) : 29 ~ 51 google schola 3. [학술지(정기간행물)] - 황명찬 / 1997 / 지방정부의 행정서비스에 대한 지역주민의 평가에 관한 연구: 경기도를중심으로 / 한국지방자치학회보 9 (4) : 139 ~ 160 google schola 4. [학술지(정기간행물)] - 오영균 / 2006 / 지방정부 자체평가에서의 주민만족도분석에 관한 사례연구 / 지방행정연구 20 (3) : 3 ~ 20 google schola 5. [학술지(정기간행물)] - 제갈돈 / 2002 / 우리 나라 지방자치단체 운영성과 평가- 81개 H 단위 지방정부에 대한 주민만족도 평가를 중심으로 - / 한국행정논집 14 (2) : 283 ~ 308 google schola

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