지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2011.7
- 수록면
- 615 - 621 (7page)
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There are hundreds of thousands call center workers wearing acoustic device. However, researches and noise exposure measurements on the noise transmitted from acoustic devices have seldom been performed due to the difficulty of measurement and to the absence of the measuring method in Korea. The aim of this study is to set up management measures to protect hearing loss on the call operator by acquiring measurement data of noise transmitted from the headset. Noise exposure measurements of 17 operators were performed in 7 call centers and head and Torso simulator method in compliance with the ISO standard 11904-2 was used for the measurement of noise transmitted from the headset. Sound pressure levels(SPL) transmitted from the headset were 73.2~86 dB(A). The operator exposed to the highest SPL set up his volume control at 9 which was the highest volume level. The volume control level, adjustable from 1 to 9, could be identified 12 out of 17 operators and the range of volume levels was 4.5~9. As a result of pearson correlation analysis, the correlation between volume level and SPL transmitted from the headset showed high relation as significance at the 0.672 level(p<0.05). To protect hearing loss of call center operators, it is more practical and effective measure to limit the volume level below the noise exposure level, i.e. 85 dB(A), rather than to carry out noise monitoring considering cost-effective aspect.
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참고문헌 (10)
참고문헌 신청
1. [인터넷자원] - Korean Statistical Information Service / / Province, Industry, Definition of Establishment
2. [보고서] - Planeau, V. / 2005 / Noise Hazards Associated with the Call Centre Industry
3. [학술지(정기간행물)] - Hilmi, D / 1996 / Real-time Method for Measurement of Noise Exposure from Communication Headsets / Applied Acoustics 49 (3) : 209 ~ 224
4. [학술지(정기간행물)] - Jacqueline, P. A / 2002 / Assessment of the Noise Exposure of Call Centre Operators / Occup. Hygiene 46 (8) : 653 ~ 661
5. [학술지(정기간행물)] - Cho, J. A. / 2000 / Hearing Threshold Shifts Among Female Communication Workers Wearing Monaural Headset / The KJAsEM 12 (2) : 120 ~ 128
2. [보고서] - Planeau, V. / 2005 / Noise Hazards Associated with the Call Centre Industry
3. [학술지(정기간행물)] - Hilmi, D / 1996 / Real-time Method for Measurement of Noise Exposure from Communication Headsets / Applied Acoustics 49 (3) : 209 ~ 224
4. [학술지(정기간행물)] - Jacqueline, P. A / 2002 / Assessment of the Noise Exposure of Call Centre Operators / Occup. Hygiene 46 (8) : 653 ~ 661
5. [학술지(정기간행물)] - Cho, J. A. / 2000 / Hearing Threshold Shifts Among Female Communication Workers Wearing Monaural Headset / The KJAsEM 12 (2) : 120 ~ 128
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