지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
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Purpose: This study examined the effect of work environment and job satisfaction on service quality among staff caring for the elderly. Methods: A convenient sample was 192 staff members from 95 elderly facilities. Data collection occurred from June to July, 2011 using a self-administered questionnaire. Data was analyzed using SPSS/WIN 18.0. Results: Among the subscales of Work Environment Scale, the self-realization score was the highest followed by workload, nervousness, and conflict. The mean score of job satisfaction was 71.43. Reliability was the highest followed by assurance, empathy, responsiveness, and tangibles. Predictive factors of service quality included self-realization work environment and job satisfaction. Conclusion: Exploration of strategies to improve the recognition of self-realization work environment and job satisfaction will be necessary in order to increase of service quality among staffs in elderly facility.
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연구방법
연구결과
논의
결론 및 제언
REFERENCES
참고문헌 (30)
참고문헌 신청
1. [학술지(정기간행물)] - Abdelrazek, F. / 2010 / Leadership and management skills of first-line managers of elderly care and their work environment / Journal of nursing management 18 (6) : 736 ~ 745
2. [학술지(정기간행물)] - Babakus, E. / 2003 / The effect of management commitment to service quality on employees' affective and performance outcomes / Journal of the Academy of Marketing Science 31 (3) : 272 ~ 286
3. [학술지(정기간행물)] - Buerhaus, P. I. / 2006 / State of the registered nurse workfore in the United States / Nursing Economic 24 (1) : 6 ~ 13
4. [학술지(정기간행물)] - Castle, N. G. / 2001 / Administrator turnover and quality of care in nursing homes / The Gerontologist 41 (6) : 757 ~ 767
5. [학술대회논문] - Cho, G. L. / 2013 / Future directions for care of older people in residential aged care facilities in South Korea / 1st Annual Worldwide Nursing Conference : 100 ~ 105
2. [학술지(정기간행물)] - Babakus, E. / 2003 / The effect of management commitment to service quality on employees' affective and performance outcomes / Journal of the Academy of Marketing Science 31 (3) : 272 ~ 286
3. [학술지(정기간행물)] - Buerhaus, P. I. / 2006 / State of the registered nurse workfore in the United States / Nursing Economic 24 (1) : 6 ~ 13
4. [학술지(정기간행물)] - Castle, N. G. / 2001 / Administrator turnover and quality of care in nursing homes / The Gerontologist 41 (6) : 757 ~ 767
5. [학술대회논문] - Cho, G. L. / 2013 / Future directions for care of older people in residential aged care facilities in South Korea / 1st Annual Worldwide Nursing Conference : 100 ~ 105
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UCI(KEPA) : I410-ECN-0101-2015-510-002663656