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자료유형
연구보고서
저자정보
손정연 (서울시여성가족재단)
저널정보
서울시 여성가족재단 서울시 여성가족재단 연구사업보고서 [2017 정책연구-04] 찾아가는 동주민센터 방문인력 안전실태 및 정책 방안 마련 연구
발행연도
2017.11
수록면
1 - 187 (187page)

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초록· 키워드

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The attempt of the extensive innovation in structural change, function, and mission of community service center under the name of ‘Welfare Delivery System Reform of Outreach Community Service Center’ is quite paid much attentions. Due to ‘Outreach Community Service Center’ project, social welfare officials and visiting nurses provide not only services for clients visiting community service centers but also home visiting services. The findings of the field monitoring in the community service centers performing the ‘Outreach Community Service Center’ project showed that social welfare officials and visiting nurses were exposed to various risk factors such as sexual harassment, violence, infection when they provided home visiting services. Therefore, the concrete plans to prevent and cope with various safety issues must be made immediately.
The purpose of this study is to approach safety issues of social welfare officials and visiting nurses in gender-sensitive perspective. Most of the social welfare officials and visiting nurses are female, so this study examines the issues of safety, such as sexual harassment, that women are more vulnerable than men. Furthermore, this study examines how safety policies operate in men and women. The another goal of this study is to prepare how to prevent and promptly cope with safety issues in organizations as well as individuals.
For this study, the data were collected from 695 social welfare officials, 163 visiting nurses, and 110 chiefs of the community service centers, using structured questionnaire. In addition, the focus group interview(FGI) was conducted with 11 social welfare officials and 4 visiting nurses.
The major findings of the study are as follows. First, more women suffer from sexual violence or stalking than men, while more men suffer from verbal abuse or physical violence than women. Second, social welfare officials and visiting nurses feel serious emotional distress, such as depression, stress, and fear, caused by safety concerns. Specifically, more women suffer from distress caused by safety concerns than men. Third, the organizations including the autonomous districts and community service centers provide little support for social welfare officials and visiting nurses suffering from safety concerns. Fourth, 51.2% of the social welfare officials and 70.8% of the visiting nurses report that ways to confirm whether the clients have infectious diseases need to be prepared.
In order to protect and support social welfare officials and visiting nurses, Seoul Metropolitan Government need to prepare organizational preventive measures, and give an education continuously about coping skills on the spot in case of safety concerns. Furthermore, when social welfare officials and visiting nurses suffer serious damage from safety issues, the support system and compensation plans for them are needed in organizations. In particular, it is important that both men and women actively cope with safety concerns in organizational safety support system. With substantive policy making, everyone should be given a perception that the organization is responsible for the work-related safety issues.

목차

[표지]
[발간사]
[목차]
표목차
그림목차
[연구요약]
연구배경 및 목적
연구방법
주요 연구 결과
정책제안
[Ⅰ. 서론]
1. 연구배경 및 목적
2. 연구방법
3. 연구 추진 체계
[Ⅱ. 사회서비스 종사자의 안전에 대한 이론적 고찰 및 정책 지원]
1. 안전문제에 대한 성인지적 접근의 필요성
2. 사회서비스 종사자의 안전 실태
3. 사회서비스 종사자의 안전문제에 대한 정책 지원
[Ⅲ. 방문인력 안전실태 설문조사 결과]
1. 조사개요
2. 안전에 대한 인식
3. 안전문제 경험 실태
4. 안전문제 대응 및 사후 조치
5. 방문인력의 안전 대책
6. 방문인력의 소진 및 정신건강
[Ⅳ. 방문인력의 안전문제 경험 및 정책 수요 : 포커스 그룹 인터뷰]
1. 조사개요
2. 찾아가는 동주민센터 업무 및 안전에 대한 인식
3. 동주민센터의 안전지원체계 현황
4. 안전문제 경험 실태
5. 조직적 차원의 대책 마련 및 인식 개선
[Ⅴ. 방문인력의 안전한 근로환경 조성을 위한 서울시 정책 지원 방안]
1. 안전한 근로환경 조성을 위한 지원 정책의 기본 방향
2. 방문인력 안전문제 예방 및 대응을 위한 정책 제안
[참고문헌]
[Abstract]
[부록]

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