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논문 기본 정보

자료유형
학술저널
저자정보
저널정보
한국호텔관광학회 호텔관광연구 호텔관광연구 제16권 제1호 (통권 제52권)
발행연도
2014.1
수록면
118 - 140 (23page)

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초록· 키워드

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The purpose of this study is to investigate perceptions of organizational politics as a mediator of the effect of political skill on emotional exhaustion among frontline hotel employees. Data were gathered from a sample of 346 full-time frontline employees of the 17 five-star hotels in Seoul, Korea with a time lag of one month (i.e., two waves of data collection) in order to reduce potential common method bias. In the first-wave survey (T1: February 2013), employees reported their degree of political skill and the perceptions of organizational politics. In the second-wave survey (T2: March 2013), employees who returned the complete first-wave questionnaires reported their emotional exhaustion. The hypothesized relationships were tested through a structural equation modeling. The results showed that political skill reduce the perceptions of organizational politics, which in turn intensify emotional exhaustion. As expected, political skill reduce emotional exhaustion. The perceptions of organizational politics therefore partially mediate the effects of political skill on emotional exhaustion. The study concludes with discussions of the empirical findings, managerial implications, and limitations and future research avenues are also offered.

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