지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
초록· 키워드
오류제보하기
This study tried to verify the influence how the service guarantee strength affect on the employee motivation and organizational loyalties in the hotel firms, it is an essential factor for organization management and human resource management in the hotel industry. The results of the practical analysis discovered that the service guarantee strength direct impact on the employee motivation and the organizational loyalties. And also employee motivation direct impact on the organizational loyalties. The results of this study brings up the new directions in the ways of organization management and human resource management in the hotel firms.
목차
등록된 정보가 없습니다.
참고문헌 (30)
참고문헌 신청
Barney, J / 1991 / Firm Resources and Sustained Competitive Advantage / Journal of Management 17 : 99 ~ 120
Berry, L. L. / 1991 / Marketing Services; Competing through quality / The Free Press
Bou, J. C. / 2005 / Total Quality Management, High-Commitment Human Resource Strategy and Firm Performance; An empirical study / Total Quality Management & Business Exce
Brymer, R. A. / 1990 / Job Satisfaction; What's happening to the young managers / Cornell Hotel and Restaurant Administration Quarterly 30 (4) : 90 ~ 96
Cahill, D. J. / 1995 / Beyond Competence; Unconditional guarantees as a customer-service tool / Journal of Customer Service in Marketing and Management 1 (3) : 67 ~ 77
Berry, L. L. / 1991 / Marketing Services; Competing through quality / The Free Press
Bou, J. C. / 2005 / Total Quality Management, High-Commitment Human Resource Strategy and Firm Performance; An empirical study / Total Quality Management & Business Exce
Brymer, R. A. / 1990 / Job Satisfaction; What's happening to the young managers / Cornell Hotel and Restaurant Administration Quarterly 30 (4) : 90 ~ 96
Cahill, D. J. / 1995 / Beyond Competence; Unconditional guarantees as a customer-service tool / Journal of Customer Service in Marketing and Management 1 (3) : 67 ~ 77
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