지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
초록· 키워드
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This study is to examines relationship between emotional discrepancy and emotional regulation as well as emotional regulation and emotional dissonance for hotel employees. With this purposes, this study used emotional labor model based on control theory and measured respectively emotional discrepancy and emotional dissonance. Emotional discrepancy shows differential effect on emotional regulation. Emotional discrepancy shows significant effect on deep acting negatively, and on surface acting positively. In addition, deep acting is negatively related to emotional dissonance and surface acting is positively related to emotional dissonance. Therefore, hotel organization have to be interested in the emotional discrepancy to encourage employees to do deep acting. And this is closely related with reducing emotional dissonance. Finally, this could be interesting variable in the future studies related to the emotional labor.
목차
등록된 정보가 없습니다.
참고문헌 (26)
참고문헌 신청
Abraham, R / 1998 / Emotional dissonance in organizations: Antecedents, consequences, and moderators / Genetic, Social ,and General Psychology Monographs 124 (2) : 229 ~ 246
Abraham, R / 2000 / The role of job control as a moderator of emotional dissonance and emotional intelligence-outcome relationships / The Journal of Psychology 134 : 169 ~ 1
Adelmann, P. K / 1989 / Emotional labor and employee well-being / 박사 / Univ. of Michigan
Ashforth, B. E. / 1993 / Emotional labor in service roles: The influence of identity / Academy of Management Review Genetic, Social, and General Psychology Monographs 125 :
Bakker, A. B. / 2006 / Emotional dissonance, burnout, and in-role performance among nurses and police officers / International Journal of Stress Management 13 (4) : 423 ~ 44
Abraham, R / 2000 / The role of job control as a moderator of emotional dissonance and emotional intelligence-outcome relationships / The Journal of Psychology 134 : 169 ~ 1
Adelmann, P. K / 1989 / Emotional labor and employee well-being / 박사 / Univ. of Michigan
Ashforth, B. E. / 1993 / Emotional labor in service roles: The influence of identity / Academy of Management Review Genetic, Social, and General Psychology Monographs 125 :
Bakker, A. B. / 2006 / Emotional dissonance, burnout, and in-role performance among nurses and police officers / International Journal of Stress Management 13 (4) : 423 ~ 44
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