지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
초록· 키워드
오류제보하기
The purpose of this study was to analyze the impact of the way of using performance measurement system(PMS) on the service quality. The way of using PMS was divided into diagnostic and interactive purposes of PMS. Also, the service quality was divided into process and outcome service quality. 292 data were analyzed by statistic package, AMOS version 18.0 for the purpose of this study. Interactive purpose of PMS is likely to influence on the both service qualities, process and outcome quality. Diagnostic purpose of PMS is likely to influence only the outcome service quality. PMS should be carefully monitored by the hotel manager who want to improve service quality to stimulate the PMS. At same time, if the hotel manager want improve process service quality, it is recommended that he/she should consider the interactive not diagnostic purpose of PMS.
목차
등록된 정보가 없습니다.
참고문헌 (18)
참고문헌 신청
Atkinson, A. A. / 1997 / A Stakeholder Approach to Strategic Performance Measurement / Sloan Management Review 38 (3) : 25 ~ 37
Atkinson, A. A. / 2001 / Management Accounting. 3rd Ed
Bisbe, J. / 2004 / The effects of the interactive use of management control systems on product innovation / Accounting, Organizations and Society 29 (8) : 709 ~ 737
Goold, M. / 1990 / The Paradox of Strategic Control Strategic / Management Journal 11 (1) : 43 ~ 57
Hambrick, D. C. / 1984 / Upper Echelons: the Organization as a Reflection of its Top Managers / Academy of Management Review 9 (2) : 193 ~ 206
Atkinson, A. A. / 2001 / Management Accounting. 3rd Ed
Bisbe, J. / 2004 / The effects of the interactive use of management control systems on product innovation / Accounting, Organizations and Society 29 (8) : 709 ~ 737
Goold, M. / 1990 / The Paradox of Strategic Control Strategic / Management Journal 11 (1) : 43 ~ 57
Hambrick, D. C. / 1984 / Upper Echelons: the Organization as a Reflection of its Top Managers / Academy of Management Review 9 (2) : 193 ~ 206
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