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Factors Influencing Quality of Nursing Service among Clinical Nurses: Focused on Resilience and Nursing Organizational Culture
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상급종합병원 간호사의 간호서비스 질에 영향을 미치는 요인: 회복탄력성과 간호조직문화를 중심으로

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Type
Academic journal
Author
Journal
Hospital Nurses Association 임상간호연구 임상간호연구 제23권 제3호 KCI Accredited Journals
Published
2017.1
Pages
302 - 311 (10page)

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Factors Influencing Quality of Nursing Service among Clinical Nurses: Focused on Resilience and Nursing Organizational Culture
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Purpose: The purpose of this study was to examine nursing organizational culture and resilience and their effects on quality of nursing service. Methods: A cross-sectional study was conducted. A convenience sampling method was used to collect data from 199 participants who worked in a tertiary hospital in G city. Demographic and work related variables, quality of nursing service, resilience, and nursing organizational culture were measured using validated self-report questionnaires. Results: All of the participants were women and the majority were staff nurses and single. A statistically significant difference in quality of nursing service was found for age, marital status, educational level, clinical career, position and perceived health status. Age, educational level, clinical career, position, resilience, innovation-oriented culture, relation-oriented culture, and hierarchyoriented culture were significant predictors of quality of nursing service, explaining 47% of total variance. Among the predictors, resilience was the strongest predictor, followed by innovation-oriented culture, and hierarchy-oriented culture. Conclusion: Findings indicate that quality of nursing service can be improved by raising individual nurse’s resilience and advancing nursing organizational culture. Considering the identified factors, researchers and administrators need to develop and provide clinical nurses with a variety of programs to improve the quality of their nursing service.
#간호사 #간호서비스 #회복탄력성 #간호조직문화 #Nurses #Nursing Services #Resilience #Organizational Culture

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References (29)

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권혜경 / 2017 / 한국 간호사의 회복탄력성과 관련된 변인의 메타분석 / 임상간호연구 23(1):100~109 dbpia 권혜진 / 2011 / 병원 간호사의 간호조직문화, 삶의 만족, 직무만족과의 관계 연구 / 임상간호연구 17(1):57~69 dbpia Park IY / 2001 / Nursing service evaluations of patients and nurses at moment of truth google schola 송희정 / 2016 / 병원 간호사의 자아존중감과 의사소통능력이 셀프리더십과 간호서비스 질에 미치는 영향 / 간호행정학회지 22(3):220~229 dbpia Han SJ / 2002 / A study on the relationship between nursing organizational culture and organizational performance / Journal of Korean Academy of Nursing Administration 8(3):441~456 google schola

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