지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
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This research purports to find out the factors that affect the level of emotional labor in dental hygienists. Data were collected from 204 dentalhygienists working at 5 university hospitals and 55 dental clinics through self-administered questionnaire, and analyzed by statistical analysis usingt-test, ANOVA, and regression analysis. The main findings of the study are as follows: First, the higher the educational level of dental hygienists,and the bigger the size of dental institutions they work, the higher the level of emotional labor of dental hygienists. Second, patient and environmentalfactors were found to have significant effects on the level of emotional labor. The above results imply that managers should try to make theworkplace better environment which can secure appropriate workload and rewards, and support for work related education programs etc. It is alsoneeded to educate the patients in order to prevent unnecessary conflicts between the patients and dental hygienists.
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참고문헌 (22)
참고문헌 신청
Ashforth BE / 1993 / Emotional labor in service roles: the influence of identity / Acad Manag Rev 18 : 88 ~ 115
Brotheridge CM / 2002 / Emotional labor and burnout, comparing two perspectives of ‘people work’ / J Vocational Behavior 60 : 17 ~ 39
Byun DS / 2009 / Factors affecting the burnout of clinical nursesfocused on emotional labor / master / Chung-Ang University,
Gwon MY / 2004 / Study of dental hygienist’s stress degree and adaptation method / J Dent Hyg Sci 4 : 133 ~ 140
Hochschild AR / 1983 / The managed heart: commercialization of human feeling / University of California Press
Brotheridge CM / 2002 / Emotional labor and burnout, comparing two perspectives of ‘people work’ / J Vocational Behavior 60 : 17 ~ 39
Byun DS / 2009 / Factors affecting the burnout of clinical nursesfocused on emotional labor / master / Chung-Ang University,
Gwon MY / 2004 / Study of dental hygienist’s stress degree and adaptation method / J Dent Hyg Sci 4 : 133 ~ 140
Hochschild AR / 1983 / The managed heart: commercialization of human feeling / University of California Press
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