지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2017.1
- 수록면
- 35 - 42 (8page)
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초록· 키워드
오류제보하기
Objectives: This research used queueing theory to analyze changes in outpatients’ waiting times before and after the introduction of Electronic Medical Record (EMR) systems. Methods: We focused on the exact drawing of two fundamental parameters for queueing analysis, arrival rate (λ) and service rate (μ), from digital data to apply queueing theory to the analysis of outpatients’ waiting times. We used outpatients’ reception times and consultation finish times to calculate the arrival and service rates, respectively. Results: Using queueing theory, we could calculate waiting time excluding distorted values from the digital data and distortion factors, such as arrival before the hospital open time, which occurs frequently in the initial stage of a queueing system. We analyzed changes in outpatients’ waiting times before and after the introduction of EMR using the methodology proposed in this paper, and found that the outpatients’ waiting time decreases after the introduction of EMR. More specifically, the outpatients’ waiting times in the target public hospitals have decreased by rates in the range between 44% and 78%. Conclusions: It is possible to analyze waiting times while minimizing input errors and limitations influencing consultation procedures if we use digital data and apply the queueing theory. Our results verify that the introduction of EMR contributes to the improvement of patient services by decreasing outpatients’ waiting time, or by increasing efficiency.
It is also expected that our methodology or its expansion could contribute to the improvement of hospital service by assisting the identification and resolution of bottlenecks in the outpatient consultation process.
목차
등록된 정보가 없습니다.
참고문헌 (25)
참고문헌 신청
An CH / 2013 / Study on the economic analysis of hospital information system for regional medical center / Yonsei University
Broyles JR / 2007 / Estimating business loss to a hospital emergency department from patient reneging by queuing-based regression / Proceedings of the 2007Industrial Engineering R
Fiems D / / Waiting times of scheduled patients in the presence of emergency requests
Gorunescu F / 2002 / A queueing model for bed-occupancy management and planning hospitals / J Oper Res Soc 53 (1) : 19 ~ 24
Gorunescu F / 2002 / Using a queueing model to help plan bed allocation in a department of geriatric medicine / Health Care Manag Sci 5 (4) : 307 ~ 312
Broyles JR / 2007 / Estimating business loss to a hospital emergency department from patient reneging by queuing-based regression / Proceedings of the 2007Industrial Engineering R
Fiems D / / Waiting times of scheduled patients in the presence of emergency requests
Gorunescu F / 2002 / A queueing model for bed-occupancy management and planning hospitals / J Oper Res Soc 53 (1) : 19 ~ 24
Gorunescu F / 2002 / Using a queueing model to help plan bed allocation in a department of geriatric medicine / Health Care Manag Sci 5 (4) : 307 ~ 312
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