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병원 간호사의 감정노동, 임파워먼트, 직무소진 및 이직의도 간의 관계
The Relationship of Emotional Labor, Empowerment, Job Burnout and Turnover Intention of Clinical Nurses
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 저널정보
- 한국직업건강간호학회 한국직업건강간호학회지 한국직업건강간호학회지 제20권 제2호 KCI Accredited Journals
- 발행연도
- 2011.1
- 수록면
- 130 - 142 (13page)
이용수
병원 간호사의 감정노동, 임파워먼트, 직무소진 및 이직의도 간의 관계
초록· 키워드
오류제보하기
Purpose: The purpose of this study was to identify the relationships among emotional labor, empowerment, job burnout, and turnover intention. Methods: The design of this study was a cross-sectional descriptive study. The subjects of this study were 358 nurses working for over 6 months in Seoul and Gyeonggi-do. The data were collected from 4th to 30th of September, 2009 through one-to-one interviews. Survey data were analyzed using t-test, one-way ANOVA, Pearson's correlation coefficient, and hierarchical regression. Results: We find the positive correlation of turnover intention with emotional labor and with job burnout, but the negative correlation of empowerment with job burnout and with turnover intention. The nurses’ turnover intention scores were relatively low with 1.30. Job burnout, shift work, and frequency of turnover were predictors of turnover intention. The most powerful predictor variable was job burnout (β=.420, p<.001). We find that emotional labor and empowerment as determinants of turnover intention are not significant. Conclusion: These results suggest that manager should consider shift work of nurses and job burnout in order to manage nurse organization and resource effectively.
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참고문헌 (30)
참고문헌 신청
Ahn,H.G / 2003 / Impacts of hotel kitchen employee's empowerment by organizational climates to job satisfaction, organizational commitment and turnover intention / 박사 / Gyeongju Univ
Cho, C. H / 2010 / An effect of nurses' job stress and job burnout, job satisfaction and turnover intention: Focusing on large-sized hospital in Daegu ； Gyeongbuk area / The Korea
Cummann, C. / 1979 / The Michigan organizational assessment questionnaire. Unpublished Manuscript / University of Michigan, Ann Arbor, Michigan
Kim, S. P / 2008 / The effect of emotional labor and job context on service employees' psychological well-being / Journal of Human Resourse Management 15 (2) : 9 ~ 32
Kim,M.J / 1998 / Effects of the hotel employee's emotional labor upon the job-related attitudes / Journal of Tourism Sciences 21 (2) : 129 ~ 132
Cho, C. H / 2010 / An effect of nurses' job stress and job burnout, job satisfaction and turnover intention: Focusing on large-sized hospital in Daegu ； Gyeongbuk area / The Korea
Cummann, C. / 1979 / The Michigan organizational assessment questionnaire. Unpublished Manuscript / University of Michigan, Ann Arbor, Michigan
Kim, S. P / 2008 / The effect of emotional labor and job context on service employees' psychological well-being / Journal of Human Resourse Management 15 (2) : 9 ~ 32
Kim,M.J / 1998 / Effects of the hotel employee's emotional labor upon the job-related attitudes / Journal of Tourism Sciences 21 (2) : 129 ~ 132
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