지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
이용수
초록· 키워드
오류제보하기
The purpose of this study is proving the effects of the internal customer satisfaction management on worker’s job satisfaction at general hospital. In the relationship between the management and the satisfaction, the study also finds the moderating effect of the organizational support awareness and the organizational justice. For this study, it was surveyed targeting 270 employees who work in seven general hospitals in Busan. As the result, 246 questionnaires returned. All of these questionnaires were used in the final analysis. The method of analysis is descriptive statistics using SPSS VER. 18.0, correlation analysis, regression analysis, factor analysis and reliability analysis.
The main results of empirical analysis were as follows: First, in the effect of the internal customer satisfaction management to worker’s job satisfaction, it has positive effect to internal communication and the commission of authority and it has positive effect to worker’s job satisfaction. Second, the organizational support awareness & the organizational justice have moderating effect on the relationship between the internal customer satisfaction management and worker’s job satisfaction. Third, the study proves that supporting management hierarchy shows positive effects for all socio-demographic characteristics in the organizational support awareness and the organizational justice.
목차
등록된 정보가 없습니다.
참고문헌 (19)
참고문헌 신청
B. J. Jaworski. / 1993 / Market Orientation : Antecedents and Consequenves / Journal of marketing 57 : 53 ~ 70
B. P. Niehoff. / 1993 / Justice as a Mediator of the Relationship Between Methods of Monitoring and Organization Citizenshi Behavior / Academy of Management Journal 36 : 527
B.G. Jung / 1993 / Study of determinants and consequences of perceived justice in human resources management systems / 박사 / Seoul University
D. B. Mcfarlin. / 1992 / Distributine and Procedural Justics as Predictors of Satisfaction with Personal and Organizational Outcome / Academy of Management Journal : 35 ~
H. S. Lee. / 1998 / Mediating Roles of Employees Satisfaction, Customer Satisfaction, and Corporate Image : Market Orientation and Business Performance / The Korean Academic
B. P. Niehoff. / 1993 / Justice as a Mediator of the Relationship Between Methods of Monitoring and Organization Citizenshi Behavior / Academy of Management Journal 36 : 527
B.G. Jung / 1993 / Study of determinants and consequences of perceived justice in human resources management systems / 박사 / Seoul University
D. B. Mcfarlin. / 1992 / Distributine and Procedural Justics as Predictors of Satisfaction with Personal and Organizational Outcome / Academy of Management Journal : 35 ~
H. S. Lee. / 1998 / Mediating Roles of Employees Satisfaction, Customer Satisfaction, and Corporate Image : Market Orientation and Business Performance / The Korean Academic
이 논문의 저자 정보
최근 본 자료
댓글(0)
0