지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2014.1
- 수록면
- 209 - 226 (18page)
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초록· 키워드
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This study aimed to deduce political and theological implications by verifying empirically how the emotional labor of employees at a resort affects job burnout and job engagement, and how social intelligence plays a role of a moderating variable during the process. Regarding research for this study, it was conducted from November 29, 2013~December 27, 2013, and 315 copies were utilized as effective samples during the empirical analysis process.
As a result of survey, surface acting was discovered to have a positive (+) relationship with job burnout while deep acting was found to have a positive (+) relationship with job engagement. Also, in an analysis of the regulation effect of social intelligence in the relationship between emotional labor, job burnout, and job engagement, social intelligence was shown to have a regulation effect in the relationship between emotional labor, job burnout, and job engagement.
In the meantime, there have been not many studies which identified the relationship between emotional labor, job burnout, job engagement, and social intelligence. Accordingly, a study aimed at employees in the hospitality industry in which the result of emotional labor is directly related to a customer service while exhibiting high dependency on a human resources service may be meaningful.
목차
등록된 정보가 없습니다.
참고문헌 (32)
참고문헌 신청
Ashforth, B. E. / 1993 / Emotion in the workplace: A reappraisal / Human Relations 48 (2) : 97 ~ 125
Austin, E. J. / 2008 / Associations of personality & emotional intelligence with display rule perceptions and emotional labour / Personality and Individual Differences 4
Bar-On, R. / 2006 / The Bar-On model of emotional-social intelligence (ESI) / Psicothema 18 : 13 ~ 25
Brotheridge, C. M. / 1998 / On the dimensionality of emotional labour: Development and validation of the Emotional Labour Scale / Paper presented at the First Conference on Emotio
Brotheridge, C. M. / 2002 / Emotional labor and burnout: Comparing tow perspectives of people work / Journal of Vocational Behavior 60 : 17 ~ 39
Austin, E. J. / 2008 / Associations of personality & emotional intelligence with display rule perceptions and emotional labour / Personality and Individual Differences 4
Bar-On, R. / 2006 / The Bar-On model of emotional-social intelligence (ESI) / Psicothema 18 : 13 ~ 25
Brotheridge, C. M. / 1998 / On the dimensionality of emotional labour: Development and validation of the Emotional Labour Scale / Paper presented at the First Conference on Emotio
Brotheridge, C. M. / 2002 / Emotional labor and burnout: Comparing tow perspectives of people work / Journal of Vocational Behavior 60 : 17 ~ 39
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