지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2011.1
- 수록면
- 42 - 48 (7page)
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초록· 키워드
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This paper proposes performance measurement method of quality small-group activity in business.
This paper collects and analyzes quality circle activities data respect to tangible and intangible effect in national quality circles competitions festival. This paper proposes QPI (quality-circle performance index) based on Balanced Scorecard for quality small-group activity in quality improvement area. QPI is to measure the performance of quality improvement activities in the business firms. QPI is able to use widely in industries to provide a performance measure of quality small-group activity. In this paper, we propose the application method of QPI.
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참고문헌 (13)
참고문헌 신청
Bruhn,M / 2003 / Internal service barometers:Conceptualization and empirical results of a pilot study in Switzerland / European Journal of Marketing 37 (9) : 1187 ~ 1206
Gist,M / 1992 / Self-efficacy:A Theoretical Analysis of its Determinants and Malleability / Academy of management Review 17 : 183 ~ 211
Hartline,M.D / 1996 / The Management of Customer-contact Service Employees:An Empirical Investigation / Journal of Marketing 60 : 52 ~ 70
Stauss,B / 1995 / Internal service:Classification and quality management / Journal of Service Industry Management 6 (2) : 62 ~ 78
강기두 / 2005 / 내부서비스품질과 관련 변수들과의 관계에 관한 연구 / 품질경영학회지 33 (3) : 1 ~ 18
Gist,M / 1992 / Self-efficacy:A Theoretical Analysis of its Determinants and Malleability / Academy of management Review 17 : 183 ~ 211
Hartline,M.D / 1996 / The Management of Customer-contact Service Employees:An Empirical Investigation / Journal of Marketing 60 : 52 ~ 70
Stauss,B / 1995 / Internal service:Classification and quality management / Journal of Service Industry Management 6 (2) : 62 ~ 78
강기두 / 2005 / 내부서비스품질과 관련 변수들과의 관계에 관한 연구 / 품질경영학회지 33 (3) : 1 ~ 18
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