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A Study on the Measurement and Effectiveness of Culture and Arts Education Service in Secondary Schools
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학교 문화예술교육 서비스 품질 측정과 교육 효과에 관한 연구

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Type
Academic journal
Author
Journal
The Korean Society for Culture and Arts Education Studies 문화예술교육연구 문화예술교육연구 제14권 제3호 KCI Accredited Journals
Published
2019.1
Pages
47 - 73 (27page)

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A Study on the Measurement and Effectiveness of Culture and Arts Education Service in Secondary Schools
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Research history (2)

2019

(A) study on the measurement and effectiveness of culture and arts education service in secondary schools
김도윤 문화예술경영학과 2019.01 Thesis
A Study on the Measurement and Effectiveness of Culture and Arts Education Service in Secondary Schools
Do-Yun ,  Kim ,  SeungWanRyu 문화예술교육연구 2019.01 Academic journal
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Abstract· Keywords

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By concentrating on culture and arts education in secondary schools, Korean culture and arts education has successfully increased its size quantitatively. Contrary to this success, demands on the need of qualitative improvements are being made continuously. On this behalf, the purpose of this paper is to seek the proper service quality model for culture and arts education in secondary schools by approaching from the perspective of the user of the service and to verify how each qualitative factors affect students’satisfaction and have an effect on educational values. The study shows that the service quality is consisted of three dimensions; all factors in those three dimensions (except physical environment) affect students’satisfaction; the students’satisfaction affects the whole effectiveness of culture and arts education in secondary schools. From this analysis, this paper verifies that the improvement in the service quality increases students’satisfaction and leads to an improvement in effectiveness of education as a consequence.
#culture and arts education #culture and arts education in secondary schools #service quality #students'satisfaction #effectiveness of culture and arts education

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References (73)

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감기대 / 2011 / 공공기관의 서비스품질과 고객만족 결정요인에 관한 연구 : 국립과학수사연구원을 중심으로 google schola 강명임 / 2018 / 성인학습자의 문화예술교육 만족도가 자기효능감 및 정서 안정에 미치는 영향 / 인문사회 21 9(2):541~554 dbpia 강성 / 2011 / 교육서비스품질의 측정과 중요도-성과 분석(IPA)을 이용한 품질개선 / 한국생산관리학회지 22(2):177~196 dbpia 고인석 / 2018 / 학교예술교육의 활성화를 위한 법적 지원방안연구 - (가칭)「학교예술교육진흥법」 제정필요성을 중심으로 - / 법학연구 18(2):203~230 dbpia 권영훈 / 2008 / 공공서비스 설계를 위한 탐색적 연구: 품질정의와 품질속성간의 관계를 중심으로 / 한국생산관리학회지 19(4):57~80 dbpia

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