지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
초록· 키워드
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The purpose of this article is to find means to maximize service recovery process and performance by studying how empowerment and organizational support affect service recovery(adaptive recovery and proactive recovery) and performance in the food service industry. A total of 324 samples were collected through questionnaires which were taken by employees in food service industry. To verify hypotheses covariance structure analysis was used.The results can be summarized as follows: First, the result indicates that empowerment has positive effect on proactive recovery, but dose not have significant effect on adaptive recovery. Second, organizational support have positive effects on both adaptive recovery and proactive recovery. Third, adaptive recovery has positive effect on performance, but proactive recovery does not have significant effect on performance.핵심용어(Key words):임파워먼트(empowerment), 조직지원(organizational support), 서비스회복(service recovery), 조직성과
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