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Factors Related to Intensive Care Unit Nurses' Patient Centered Communication Competency
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중환자실 간호사의 대상자 중심(Patient Centered) 의사소통 역량수준 및 관련요인

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Type
Academic journal
Author
Park Young-Su (부산가톨릭대학교) EUI GEUM OH (연세대학교)
Journal
Korean Society of Critical Care Nursing 중환자간호학회지 중환자간호학회지 제11권 제2호 KCI Accredited Journals
Published
2018.6
Pages
51 - 62 (12page)

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Factors Related to Intensive Care Unit Nurses' Patient Centered Communication Competency
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Purpose : This study aimed to provide primary data for developing a program to enhance communication competence by identifying the patient-centered communication competency level of Intensive Care Unit (ICU) nurses and the related factors. Method : Data were collected from August 28th to October 8th, 2015, from 199 ICU nurses working in 30 tertiary hospitals. The study questionnaire included items assessing the patientcentered communication competency of ICU nurses, nursing organizational culture, types of communication, the Teamwork Measurement Tool, the Perceived Nursing Work Environment tool, and the Wong & Law Emotional Intelligence Scale. The collected data were analyzed using descriptive statistics, a correlation test, and a multiple regression. Results : The ICU nurses’ mean score on patient-centered communication competency was 3.97 points. The factors influencing the patient-centered communication competency level of ICU nurses were professionalism (p =.002), innovation-oriented organizational culture (p =.015), and emotional intelligence (p< .001). These variables explained 42.2% of the total variance in the patient-centered communication competency of ICU nurses. Conclusion : These findings suggest the need for developing a patient-centered communication competency improvement program that focuses on improving ICU nurses’ professionalism and emotional intelligence, and facilitates the creation of an innovation-oriented organizational culture.

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