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논문 기본 정보

자료유형
학위논문
저자정보

백영주 (부경대학교, 부경대학교 경영대학원)

지도교수
양위주
발행연도
2017
저작권
부경대학교 논문은 저작권에 의해 보호받습니다.

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이 논문의 연구 히스토리 (5)

초록· 키워드

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The purpose of this study is to investigate the effect of low - priced coffee shop selection attributes on customer satisfaction for low - priced coffee shop customers. In order to verify the research hypothesis, we set up a research model and research hypothesis that can study the effect of low - priced coffee shop selection attributes on customer satisfaction based on previous studies and theoretical studies. According to the results of the study, the convenience and cleanliness were the most influential factors in improving the satisfaction of coffee buyers in low price coffee shops. Unlike the large franchise coffee shop, which regards the merchantability of the coffee itself, convenience at the low cost coffee shop is very important, reflecting the accessibility of the coffee shop and its location and operating hours. In addition, hygiene and cleanliness inside the coffee shop and open kitchen were the next important factors. The taste, quality, price, quantity and temperature related to the commodity of the coffee itself, which showed the lowest result among the four components,quantity as important factors showed meaningful results. Accelerating competition in the coffee market provides an opportunity for coffee consumers to choose coffee shops at various prices. Especially, according to the market change of the existing large franchise coffee shops, purchase of coffee through low price coffee specialty stores has increased the variety of coffee selection. The limitations of this study can be attributed to the selection properties and customer satisfaction which are mainly used in the study of the existing large franchise coffee shops, The results of this study are as follows. First, the effects of brand loyalty, brand preference, and coffee education on preference and preference are limited. However, this study is meaningful in that it focuses on low - priced coffee shops which are forming a new market recently in a research centered on large franchise coffee shops or roastley coffee shops which occupy an overwhelmingly high percentage in coffee related research, More research is expected in the future for low-priced coffee shops.

목차

Ⅰ.서론 1
1.연구배경 및 목적 1
Ⅱ.이론적 배경 4
1.저가커피전문점 선택속성 4
2.고객만족 5
Ⅲ.연구방법 6
1.연구모형 6
2.가설 설정 8
3.조사대상 및 기간 8
Ⅳ.연구 결과 10
1.조사 대상자의 인구 통계학적 특성 10
2.원두커피 구매속성 요인의 기술통계량 12
3.측정도구의 타당성 및 신뢰도 검증 13
4.가설 검증 15
Ⅴ.결론 및 제언 18
1.연구결과의 요약 및 시사점 18
2.연구의 한계점과 향후 연구 방향 19
참고문헌 21

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