목차

Ⅰ. 서론 ······························································································································· 1
1. 연구의 배경 및 목적 ······························································································ 1
2. 연구방법과 연구구성 ······························································································ 5
1) 연구방법 ··············································································································· 5
2) 연구구성 ············································································································· 9
Ⅱ. 이론적 배경 및 선행연구 ····················································································· 13
1. 선박의장품 제조기업의 환경변화 ······································································ 13
1) 선박의장품 제조기업 등의 현황 ··································································· 13
2) 선박의장품 제조기업의 환경변화 ································································· 15
2. 선박의장품 제조 ·································································································· 18
1) 선박의장품의 개요 ··························································································· 18
2) 선박의장품의 제조 ························································································· 20
3. 기업역량 ·················································································································· 22
1) 가격역량 ············································································································· 23
2) 품질역량 ············································································································· 25
3) 납기역량 ············································································································· 30
4) 기술역량 ············································································································· 32
4. 신뢰 ·························································································································· 35
1) 신뢰의 개념 ····································································································· 35
2) 기업신뢰 ············································································································· 39
3) 제품신뢰 ············································································································· 42
5. 경영성과 ·················································································································· 45
1) 재무적 경영성과 ······························································································· 46
2) 비재무적 경영성과 ··························································································· 47
6. 선행연구 ·················································································································· 48
1) 기업역량과 신뢰 ····························································································· 48
2) 신뢰와 경영성과 ····························································································· 52
III. 연구설계 ···················································································································· 55
1. 연구 모형 ················································································································ 55
2. 연구 가설 ················································································································ 56
1) 선박의장품 제조기업의 역량과 신뢰 ··························································· 56
2) 신뢰와 경영성과 ······························································································· 57
3) 제품신뢰와 기업신뢰 ······················································································· 57
4) 재무적 경영성과와 비재무적 경영성과 ······················································· 58
5) 기업역량과 경영성과 ······················································································· 58
3. 조사의 설계 ············································································································ 59
4. 연구 도구 ················································································································ 60
1) 선박의장품 제조기업의 역량 ········································································· 60
2) 신뢰 ····················································································································· 60
3) 경영성과 ············································································································· 60
5. 자료 분석 방법 ······································································································ 61
IV. 실증분석결과 ··········································································································· 62
1. 연구대상자의 일반적 특성 ·················································································· 62
2. 가설검증을 위한 예비분석 ·················································································· 64
1) 주요변수의 기술적 통계 분석 ······································································· 64
2) 측정도구의 탐색적 요인분석 ········································································· 66
3) 측정도구의 확인적 요인분석과 타당성, 신뢰도 검증 ······························ 68
3. 경로 분석 가설검증 ······························································································ 76
1) 연구 모형의 적합도 분석 ··············································································· 76
2) 가설검증 및 분석결과 ····················································································· 77
3) 제품 신뢰와 기업 신뢰 ··················································································· 79
4) 비재무적 경영성과와 재무적 경영성과 ······················································· 79
5) 기업역량과 경영성과 ······················································································· 80
Ⅴ. 결론 ····························································································································· 84
1. 연구결과의 요약 ···································································································· 84
2. 연구결과의 시사점 ································································································ 85
3. 연구의 한계점 및 향후 연구 방향 ···································································· 87
참 고 문 헌 ······················································································································ 89
Abstract ··························································································································· 94
설문지 ································································································································ 97
감사의 글 ······················································································································· 102