목차

제1장. 서론·························································1
1.1 연구 배경 및 목적··································································2
1.2 연구 방법 및 체계··································································4
제2장. 린 고객 개발 방법론의 이해와 툴킷(Toolkit) 개발··············6
2.1 린 고객 개발 방법론의 이해························································7
2.1.1 제품 발견(Product Discovery)의 이해························································7
2.1.2 린 고객 개발 방법론의 개념·····························································10
2.1.3 린 고객 개발 방법론의 프로세스·····························································13
2.1.4 린 고객 개발 방법론의 필요성······························································14
2.2 린 고객 개발 인터뷰의 이해··················································15
2.2.1 린 고객 개발 인터뷰 정의 및 개념······················································15
2.2.2 린 고객 개발 인터뷰 활용의 필요성······················································17
2.3 린 고객 개발 인터뷰 활용을 위한 툴킷(Toolkit) 개발····························17
2.3.1 린 고객 개발 인터뷰 툴킷(Toolkit) 개발의 필요성·······································17
2.3.2 정의 및 특징······································································18
2.3.3 구성 요소··········································································19
2.3.4 활용 대상 및 프로세스·····························································29
제3장. 직무 요구사항 데이터 서비스에 대한 필요성····················30
3.1 직무 요구사항 서비스의 이해···················································31
3.1.1 직무 요구사항 서비스의 개념···································································31
3.1.2 직무 요구사항 서비스의 현황···································································32
3.1.3 직무 요구사항 서비스의 유형···································································34
3.2 취업 포털 서비스의 직무 요구사항 현황···········································35
3.2.1 취업 포털 서비스의 직무 요구사항 현황·········································35
3.2.2 취업 포털 서비스의 직무 요구사항의 한계점·········································36
제4장. 취업 포털 서비스를 위한 직무 요구사항 데이터 서비스 디자인···························································40
4.1 사례 적용 방향····························································41
4.1.1 사례 적용 서비스 선정·····················································41
4.1.2 사례 적용 방법·······························································43
4.2 문제 인터뷰 진행·································································44
4.2.1 문제 인터뷰 대상자 선정···························································44
4.2.2 툴킷(Toolkit)을 이용한 문제 인터뷰···············································46
4.3 핵심 경로 시나리오(Key path Scenario) 도출··································49
4.3.1 친화도 다이어그램을 통한 문제 인터뷰 분석··········································49
4.3.2 페르소나(Persona) 도출··········································································54
4.3.3 핵심 경로 시나리오(Key path Scenario) 도출············································57
4.4 서비스 디자인 개발·································································63
4.4.1 정보 니즈(Information Needs) 도출············································63
4.4.2 서비스 화면 선정····································································64
4.4.3 서비스 디자인 개발··································································67
제5장. 사용자 인터뷰를 통한 서비스 디자인 평가·······················73
5.1 검증 방법······························································74
5.1.1 검증 목표 설정·································································74
5.1.2 검증 방법···································································75
5.2 검증 결과··································································78
제6장. 결론 및 향후 연구 과제·················································86
6.1 결론··············································································87
6.2 한계점 및 향후과제·························································89
참고문헌·········································································90