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Restructuring Local Government Toward Customer-Centered Administration
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고객지향적 지방행정체제의 구축방안

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Type
Academic journal
Author
Journal
Research Institute for Social Science Korean Journal of Social Science Vol.19 No.2 KCI Accredited Journals
Published
2000.12
Pages
99 - 117 (19page)

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Result
Restructuring Local Government Toward Customer-Centered Administration
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Abstract· Keywords

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There has been a fundamental change in government operation since the early of 1990s. It can be called as a paradigmic shift in public administration. Customer-centered administration(CSA) is one of such changes. CSA started from english￢speaking countries since the late 1980s. U.S., England, the Netherlands, and New Zealand can be included in this category. This paper describes the background and world-wide trends of CSA. And it also proposes ways of reforming local governments toward CSA.

Contents

Ⅰ. 서론
Ⅱ. 고객지향적 행정의 요구
Ⅲ. 세계적인 추세: 선진 자치단체의 사례
Ⅳ. 고객지향적 행정체제 구축방안
Ⅴ. 결론
참고문헌
〈국문초록〉
〈Abstract〉

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