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논문 기본 정보

자료유형
학술저널
저자정보
Changhee Kim (Seoul National University) Sanghoon Lee (Seoul National University) Soowook Kim (Seoul National University)
저널정보
한국경영과학회 한국경영과학회지 韓國經營科學會誌 第40卷 第1號
발행연도
2015.2
수록면
171 - 184 (14page)

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초록· 키워드

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The purpose of this study is to develop the self-diagnosis methodology based on process for improving the effectiveness in public institutions service and to suggest it. For this goal, we would like to select the management methodology which can be easily handled from the viewpoint of working personnel in the public institutions and make it as a process. First, the strategy for the public institutions and the strategic task for practicing it are acquired using BSC (Balanced Score Card) which is now under the active research. At this time, the relative degree of significance is derived using the AHP (Analytic Hierarchy Process) which is conducted for the professionals and management to get the degree of importance in the strategic tasks. The acquired relative degree of significance and the figures related to the performance of each strategic task derived from the subsequent questionnaire are used to get the final highly efficient strategic task through IPA (Importance Performance Analysis). In this study, this process based self diagnosis methodology will be explained in detail using the case of Project A in order to verify the effectiveness of the management science technique on the self diagnosis of the public institutions.

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Abstract
1. Introduction
2. Theoretical Background
3. Analysis
4. Conclusion
References

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