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지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술대회자료
- 저자정보
- 발행연도
- 2013.5
- 수록면
- 25 - 39 (16page)
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The purpose of this study is to examine the relationship among the emotional labor, burnout and organizational commitment. In this study, 2 hypotheses based on literature reviews were employed. Questionnaire was also developed based on the previous study. A convenience sample of 163 flight attendants was surveyed and 153 usable questionnaires were analyzed. According to the literature review, emotional labor divided into "surface acting" and "deep acting". Burnout divided into following variables: "emotional exhaustion", "depersonalization" and "reduced feelings of personal accomplishment" accordingly. Then the data and hypotheses were examined using structural equation modeling(SEM) by AMOS. The results are as follows.
Firstly, emotional labor has no effect on "emotional exhaustion" while emotional labor has negative effect on "depersonalization" and "reduced feelings of personal accomplishment". Secondly, "depersonalization" and "reduced feelings of personal accomplishment"" factor have negative effects on organizational commitment while "emotional exhaustion" has no effect on organizational commitment. The contribution and limitations of this research were discussed and the future possible researches were mentioned.
Firstly, emotional labor has no effect on "emotional exhaustion" while emotional labor has negative effect on "depersonalization" and "reduced feelings of personal accomplishment". Secondly, "depersonalization" and "reduced feelings of personal accomplishment"" factor have negative effects on organizational commitment while "emotional exhaustion" has no effect on organizational commitment. The contribution and limitations of this research were discussed and the future possible researches were mentioned.
목차
Abstract
Ⅰ. 서론
Ⅱ. 이론적 배경
Ⅲ. 연구설계
Ⅳ. 실증분석
Ⅴ. 결론 및 시사점
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UCI(KEPA) : I410-ECN-0101-2016-325-001759010