A Critical Review and Future Research Directions on Service Quality, Customer Satisfaction, Customer Loyalty, and Loyalty Program

Youjae Yi

korean management review

2016 .12

The Influence of Green Product Quality and Green Consumer Behavior on Customer Satisfaction and Customer Loyalty

Lee ,  Sung Ho

Asia-Pacific Journal of Business Venturing and Entrepreneurship

2015 .12

Investigating Spatial Dependence and Spatial Variations in the Customer Satisfaction-Customer Loyalty Relationship : The Implications for Retailers

Young Han Bae ,  Seung Hun Yu ,  Moon Young Kang

Journal of channel and retailing

2016 .10

Relationship between logistics service quality and customer loyalty of a cross-border e-commerce platform through the mediating effect of satisfaction and trust

Yang Liu ,  Jung KyeongSook

국제상학

2022 .03

Why Do Loyal Customers Leave?: Investigating the Differences between True Loyalty and Spurious Loyalty

Jang young-yong ,  Sang-Lin Han ,  kim ki hyung

소비문화연구

2021 .01

The Impact of Customer Value on Customer Satisfaction and Customer Loyalty in Hotel Firms - The Moderating Effect of Switching Cost and Mediating Effect of Customer Satisfaction -

Kang Sang Muk ,  윤세남

Tourism Research

2017 .01

The Effect of Hospital Service Quality on Customer Satisfaction and Loyalty: Focusing on the Investigation of Emotional Mechanisms

Pa ,  k Jong Chul

상품학연구

2022 .12

The Effect of International Franchise Corporate’s Service Quality and Customer Assets on Corporate Performance: Focused on the Vietnam Market

Jung-Won Ock ,  Dae-Hong Yun ,  Le Thi Minh Anh

Korea Trade Review

2018 .06

The effect of perceived value of service quality of foreign individual tourists(FIT) on customer satisfaction and loyalty : Focus on FIT visitor to JeJu

Yang ,  Jong-Im ,  Choo

Korean Journal of Hospitality & Tourism

2017 .10

The Effect of Low Cost Carrier Service Quality on Brand Personality and Customer Loyalty

오영롱 ,  Youngmin Choi

상품학연구

2018 .01

Effect of Service Factors in Distance Education on Customer Satisfaction and Customer Loyalty Impacts: Focusing on Employment Opportunities

Kwang Rok Pa ,  k ,  Chul Moo Heo

Asia-Pacific Journal of Business Venturing and Entrepreneurship

2019 .08

The Effect of Fastfood Restaurant Service Quality, Customer Satisfaction on Customer Loyalty in Area of Jeonnam: Centered on Mediating role of Customer Satisfaction

Yu Mi Choi ,  Sung Sik Mun ,  Kye Young Pa

International Journal of Tourism and Hospitality Research

2015 .08

The Effect of Service Quality Strategy of Internet Bookstores on Customer Satisfaction and Loyalty

Cho Yong Hyun

전문경영인연구

2017 .01

The Mediating Effects of Customer Value on the Relationship between Customer Sacrifice and Customer Loyalty in the Hotel Restaurants

하용규 ,  Kang Sang Muk

Tourism Research

2017 .01