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논문 기본 정보

자료유형
학술저널
저자정보
저널정보
한국관광연구학회 관광연구저널 관광연구저널 제26권 제1호
발행연도
2012.2
수록면
385 - 402 (18page)

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This study looks at the problem of the Relationship between Emotion Labor and Job Stress in accordance with Pro-social Behavior of Hotel employee. Sampling was taken among employees for deluxe hotels in Seoul. A total of 400 samples were distributed and 265 valid samples were selected for research. After a process of data coding, the questionnaire was analyzed using SPSS 17.0. Results of factor analysis for pro-social behavior constituted a total of 3 factors. The characteristics of each factor I named as groups oriented towards defined roles, groups oriented towards voluntary cooperation, and groups oriented towards other definitions. Results of factor analysis for emotion labor constituted a total of 4 factors: toughness, management mechanism, service environment, expressive action, etc. Results of factor analysis for stress constituted a total of 3 factors: psychological tension, excessive work, and job instability. Hypothesis investigation based on my research matrix showed that emotion labor impacted stress significantly, and that variables in emotion labor impacted job stress.

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UCI(KEPA) : I410-ECN-0101-2016-326-002713140