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A Study on the Effects of Emotional Labor on Job Stress in Beauty Workers
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미용업 종사자의 감정노동이 직무스트레스에 미치는 영향에 관한 연구

논문 기본 정보

Type
Academic journal
Author
Jeong-Hwa Cho (신안산대학교) Hea-Ju Hwang (CHA의과학대학교) Seo-Yeon Choi (송원대학교)
Journal
The Korean Society of Cosmetics and Cosmetology 한국화장품미용학회지 Vol.7 No.2 KCI Accredited Journals
Published
2017.12
Pages
259 - 267 (9page)

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A Study on the Effects of Emotional Labor on Job Stress in Beauty Workers
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Abstract· Keywords

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Recently, emotional labor of workers in the service sector has become a problem in many social aspects, Emotional labor exposed at work is a factor influencing job stress and management is required.
In this study, we analyzed the effects of emotional labor and job stress exposure and emotional labor factors on job stress factors in 562 cosmetics workers.
As a result, it was found that the skin sector was most exposed to emotional labor. Job stress, insufficient job control hair, interpersonal conflict nail, job insecurity and lack of reward, occupational climate, The makeup exposure was the highest. Among the factors of emotional labor, customer overload and conflict affect job demand, organizational system, and lack of reward among job stress factors. Emotion deregulation and damage affect job demand, insufficient job control, interpersonal conflict, and monitoring and monitoring of organizations.
#A beauty worker #Emotional labor #Job stress #Influence factor

Contents

Ⅰ. 서론
Ⅱ. 이론적 배경
Ⅲ. 연구방법
Ⅳ. 연구결과
Ⅴ. 결론
참고문헌

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