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A study on structural relationships among travel agent employees' trust, organizational commitment, and organizational loyalty : Focusing on large package travel agents in Seoul
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여행사 종사자의 신뢰, 조직몰입, 조직충성도의 구조적 관계에 관한 연구 : 서울지역 대형 패키지 여행사를 대상으로

논문 기본 정보

Type
Academic journal
Author
Seung-Hoon Han (호남대학교) Sun-Young Koo (경희대학교)
Journal
Korea Tourism Research Association International Journal of Tourism and Hospitality Research Vol.31 No.12 KCI Accredited Journals
Published
2017.12
Pages
33 - 45 (13page)
DOI
10.21298/IJTHR.2017.12.31.12.33

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A study on structural relationships among travel agent employees' trust, organizational commitment, and organizational loyalty : Focusing on large package travel agents in Seoul
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Abstract· Keywords

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The purpose of this research is to examine the influence of trust affecting organizational commitment and loyalty. A survey was conducted with the employees of major travel agencies in South Korea. Trust was classified in detail as “organizational trust,” “supervisory trust,” and “co-worker trust” depending on the prospective targets, which are distinguished classifications from preceding research. Trust was used to explain itself or classified without comprehensive consideration of the prospective targets from preceding researchers. The SEM (Structural Equation Modeling) test results indicate that “organizational trust,” “supervisory trust,” and “co-worker trust” had a meaningful influence on “organizational commitment,” and “organizational commitment” had a meaningful influence on “organizational loyalty.” At major travel agencies, employees are managed according to well-organized administrative systems. Thus, “organization trust” only had a meaningful influence on “organizational commitment.” The results can help organization managers understand employees when establishing a management strategy for major travel agencies.
#Organizational trust #Supervisory trust #Co-worker trust #Organizational commitment #Organizational loyalty #조직신뢰 #상사신뢰 #동료신뢰 #조직몰입 #조직충성도

Contents

Abstract
Ⅰ. 서론
Ⅱ. 이론적 배경 및 모형
Ⅲ. 연구모형 및 분석방법
Ⅳ. 실증분석
Ⅴ. 결론 및 시사점
참고문헌
〈국문요약〉

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