지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2014.2
- 수록면
- 107 - 137 (31page)
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The service quality offered by a battle ceremony influences visitors' satisfaction, consciousness about patriots‘ & veterans’ affairs and is fundamental to achieve the ceremony's aim and purpose. The purpose of this study, which focuses on visitors to the battle ceremony, is to deduce the factor of service quality by studying the manner in which service quality is demonstrated during the ceremony. The study also investigates the relationship between visitors' satisfaction and their consciousness about patriots‘ & veterans’ affairs regarding the battle ceremony. Our hypothesis that service quality affects the visitors' satisfaction has been proved to be valid. It has been shown that 3 kinds of service quality factors : responsiveness, convenience and empathy lead to the increased visitors' satisfaction. and "The visitors' satisfaction may significantly affect consciousness about patriots‘ & veterans’ affairs" has been demonstrated to be valid. The result of this study will provide useful information for hosts, administers and planners to hold a successful battle ceremony.
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UCI(KEPA) : I410-ECN-0101-2018-039-001936247