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Analysis of the Interrelations among Perceptions of Satisfaction with Service in the Users of Sports Facilities
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체육시설 이용객의 서비스 만족도 인식간 상호관계 분석

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Type
Academic journal
Author
Journal
korea convergence society 한국융합학회논문지 한국융합학회논문지 제9권 제12호 KCI Accredited Journals
Published
2018.1
Pages
337 - 344 (8page)

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Analysis of the Interrelations among Perceptions of Satisfaction with Service in the Users of Sports Facilities
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Abstract· Keywords

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This study aims to provide the basic data for the revitalization, efficient operation and management of sports facilities by investigating the perceptions of the service satisfaction in the users of public sports facilities. As the subjects of this study, 225 residents in the Chungbuk region were selected regardless of their sexes, and correspondence analysis method was applied to examine the interrelations among perceptions in the users of public sports facilities. The findings obtained through the research results are summarized as follows: First, it is necessary to construct and improve public sports facilities for the efficiency of their operation and the reflection of the users’ demand for service satisfaction. Second, it is necessary to approach from the welfare aspect in the plan for the utilization of public sports facilities and to develop and provide various activity programs for the consumers’ classes.
#sports facilities #service #perception #public #convergences

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References (28)

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S. H. Jang / 2013 / The Effect of Operating System of Public Recreation Center On Repurchase Decision google schola Ministry of Cultere, Sports and Tourism / 2013 / Survey on Citizen's Sport Participation google schola Ministry of Cultere, Sports and Tourism / 2015 / Installation and Use of Public Sports Facilities google schola 김미옥 / 2017 / 빅데이터 분석을 활용한 기금지원 체육시설 활성화 방안 / 디지털융복합연구 15(2):527~535 Crossref Korea Institute of Sport Science / 2015 / Study on Effectiveness of Public Fitness Facilities google schola

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