지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2019.12
- 수록면
- 527 - 541 (15page)
- DOI
- 10.5143/JESK.2019.38.6.527
이용수
초록· 키워드
오류제보하기
Objective: The aim of this study is to investigate the voice and appearance personality of representative smart speakers in Korea through emotional vocabularies, and is to identify the factors affecting the personal satisfaction of smart speakers.
Background: Recently, various kinds of smart speakers have been spreading. Such smart speakers have various appearances and voices, and conversational interactions have their own personalities. However, the study on what kind of personality users prefer is still insufficient. In addition, it is difficult to find out whether the congruence between design and voice personality affects user satisfaction.
Method: In this study, the voice and appearance personality of four smart speakers sold in Korea were separately evaluated using seven emotional vocabularies: funnyserious, casual-formal, respectful-irreverent, enthusiastic-matter of fact, warm-cold, talkative-silent, active-inactive. Then, the satisfaction of each speaker was evaluated.
Results: In the evaluation results of the emotional vocabularies on voice and appearance personality, there were significant differences between the four smart speakers. In addition, there were significant differences in the satisfaction of the four types of smart speakers. In particular, some smart speakers have shown a very large gap between voice and appearance personality.
Conclusion: The participants preferred a polite, friendly, and warm voice. On the other hand, too serious, formal and cynical voices could have a negative impact on satisfaction. Meanwhile, the congruence between voice and appearance does not have a big impact on user satisfaction.
Application: The results of this study can be used to design the personality of smart speakers.
Background: Recently, various kinds of smart speakers have been spreading. Such smart speakers have various appearances and voices, and conversational interactions have their own personalities. However, the study on what kind of personality users prefer is still insufficient. In addition, it is difficult to find out whether the congruence between design and voice personality affects user satisfaction.
Method: In this study, the voice and appearance personality of four smart speakers sold in Korea were separately evaluated using seven emotional vocabularies: funnyserious, casual-formal, respectful-irreverent, enthusiastic-matter of fact, warm-cold, talkative-silent, active-inactive. Then, the satisfaction of each speaker was evaluated.
Results: In the evaluation results of the emotional vocabularies on voice and appearance personality, there were significant differences between the four smart speakers. In addition, there were significant differences in the satisfaction of the four types of smart speakers. In particular, some smart speakers have shown a very large gap between voice and appearance personality.
Conclusion: The participants preferred a polite, friendly, and warm voice. On the other hand, too serious, formal and cynical voices could have a negative impact on satisfaction. Meanwhile, the congruence between voice and appearance does not have a big impact on user satisfaction.
Application: The results of this study can be used to design the personality of smart speakers.
목차
1. Introduction
2. Method
3. Results
4. Conclusion and Discussion
References
참고문헌 (18)
참고문헌 신청
Cohen, M. H. / 2004 / Voice user interface design / Addison-Wesley Professional
Dryer, D.C. / 1999 / Getting personal with computers: how to design personalities for agents / Applied Artificial Intelligence 13(3):273~295
Goldberg, L. R. / 1992 / The development of markers for the Big-Five factor structure / Psychological Assessment 4(1):26~42
홍은지 / 2017 / 스마트홈 대화형 인터페이스의 의인화 효과 : 음성-채팅 인터랙션 유형에 따른 실험 연구 / 한국HCI학회 논문지 12(1):15~23
Hoy, M.B. / 2018 / Alexa, Siri, Cortana, and more: an introduction to voice assistants / Medical Reference Services Quarterly 37(1):81~88
Dryer, D.C. / 1999 / Getting personal with computers: how to design personalities for agents / Applied Artificial Intelligence 13(3):273~295
Goldberg, L. R. / 1992 / The development of markers for the Big-Five factor structure / Psychological Assessment 4(1):26~42
홍은지 / 2017 / 스마트홈 대화형 인터페이스의 의인화 효과 : 음성-채팅 인터랙션 유형에 따른 실험 연구 / 한국HCI학회 논문지 12(1):15~23
Hoy, M.B. / 2018 / Alexa, Siri, Cortana, and more: an introduction to voice assistants / Medical Reference Services Quarterly 37(1):81~88
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