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논문 기본 정보

자료유형
학술저널
저자정보
한지수 (혜전대학교) 배인호 (청운대학교)
저널정보
한국조리학회 Culinary Science & Hospitality Research Culinary Science & Hospitality Research Vol.26 No.10(Wn.123)
발행연도
2020.10
수록면
78 - 88 (11page)

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연구주제
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연구배경
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초록· 키워드

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Based on previous studies, this study aims at examining the influence of traditional market characteristics on customer satisfaction as well as identifying whether consumption characteristics play a moderating role between traditional market characteristics and customer satisfaction. In a few traditional markets emerged as tourism destinations, the convenience sampling for this study was conducted with students, office workers, and housewives who had visited traditional markets. The data collection was carried out from November 10 to November 25, 2019, and a total of 300 questionnaires were distributed. Of 300 questionnaires, 290 were valid and used for statistical analyses. The results of the study are as follows. First, it was found that among the characteristics of the traditional market, a friendly merchant and convenience of market had a significant effect on customer satisfaction. On the other hand, it turned out that clean facilities did not significantly influence customer satisfaction. Second, it was found that when the characteristic of a friendly merchant influences customer satisfaction, the consumption of integrated pursuits plays a moderating role. Based on the results of this study, a more in-depth study should be conducted in accordance with the characteristics of traditional markets and consumption characteristics. Strategic plans to consistently visit traditional markets should be provided.

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ABSTRACT
1. 서론
2. 이론적 배경
3. 연구방법
4. 실증분석
5. 결론
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