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The Impact of the Organizational Culture Type Perceived by Cabin Crews on Job Stress: Focusing on the Mediating Effect of Empowerment
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캐빈승무원이 지각한 조직문화 유형이 직무스트레스에 미치는 영향: 임파워먼트의 매개효과를 중심으로

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Type
Academic journal
Author
Park Hye Sun (인천재능대학교) Kim Jin Ah (오산대학교)
Journal
Korea Academy Industrial Cooperation Society Journal of the Korea Academia-Industrial cooperation Society Vol.21 No.11 KCI Accredited Journals
Published
2020.11
Pages
715 - 727 (13page)

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The Impact of the Organizational Culture Type Perceived by Cabin Crews on Job Stress: Focusing on the Mediating Effect of Empowerment
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For the empirical analysis in this study, 335 cabin crews from large airline companies and budget airlines were interviewed using self-reporting questionnaires. The data was analyzed using the SPSS 23.0 and AMOS 23.0. First, of the organizational culture types, the relationship-oriented culture, hierarchy-oriented culture, and task-oriented culture were found to have negative impacts on job stress. Second, the innovation-oriented organizational culture, relationship-oriented culture, and hierarchy-oriented culture were found to have positive impacts on empowerment. Third, empowerment was found to have a negative impact on job stress. Fourth, as for the mediating effect of empowerment, the innovation-oriented culture, relationship-oriented culture, hierarchy-oriented culture, and task-oriented culture were verified to be all significantly mediated by empowerment in their relationship with job stress. As a result, it was shown that cabin crews of airline companies found their work more fun, interesting, and valuable in an organizational structure that was more oriented toward flexibility, rather than the hierarchical, task-oriented cultures that are more focused on control and order. It was also found that empowerment was a mediating factor in the relationship between organizational culture and job stress.
#Cabin Crews #Organizational Culture #Innovation-oriented Culture #Relationship-oriented Culture #Hierarchy-oriented Culture #Task-oriented Culture #Job Stress #Mediating Effect of Empowerment

Contents

요약
Abstract
1. 서론
2. 이론적 배경
3. 조사설계 및 연구방법
4. 연구결과
5. 결론
References

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Export-Import Bank of Korea, Overseas Economic Research Institute, Air transport industry trends and prospects for 2019 . 2018 Issue Report, 2018. google schola The Public, ‘Ministry of Land’ Infrastructure and Transport, 2019 Air Passenger's Highest-ever’ , January, 2020. URL: https://www.thepublic.kr/news/newsview.php?ncode=1065591309485050 M.. J. Kim, W. J. Cho, Learning transfer of education and training of high Ccass of flight attendants of airlines: with special emphasis on mediating effect of job commitment, International Journal of Tourism Management and Sciences, Vol.33, No.1, pp.21-42, 2018. DOI: https://doi.org/10.21719/ijtms.33.1.2 Crossref S. B. Cha, Symmetric and asymmetric influences of service quality attributes of low cost carriers operating domestic routes on overall customer satisfaction, Journal of Tourism Sciences, Vol.42, No.9, pp.87-101, 2018. DOI: https://doi.org/10.17086/jts.2018.42.9.87.101 Crossref J. J. Kim, T. Y. Jung, The influence of service education for flight crew on job satisfaction and customer orientation, Journal of Tourism Management Research , vol.83, pp.773-788, 2018. DOI: https://doi.org/10.18604/tmro.2018.22.4.33 Crossref

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