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A Study on the Perceived Value, Satisfaction and Continuous Usage Intentions of Chinese Consumers in Live Commerce: Focusing on Value-based Adoption Model
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중국 소비자의 라이브 커머스에 대한 지각된 가치, 만족 및 지속이용의도 연구: 가치기반수용모델을 중심으로

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Type
Academic journal
Author
HO SIQI (건국대학교 국제통상비즈니스학과) Ryu MiHyun (건국대학교)
Journal
한국소비문화학회 소비문화연구 소비문화연구 제25권 제3호 KCI Accredited Journals
Published
2022.9
Pages
111 - 135 (25page)
DOI
10.17053/jcc.2022.25.3.007

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A Study on the Perceived Value, Satisfaction and Continuous Usage Intentions of Chinese Consumers in Live Commerce: Focusing on Value-based Adoption Model
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Abstract· Keywords

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Live commerce has advantages such as real-time mutual communication, convenience, and realism, so consumers can not only satisfy the diversified desire for online shopping, but also gradually change the consumption pattern of the public. Live commerce will continue to grow as a new development trend in the e-commerce industry. Therefore, in this study to understand the satisfaction and continuous usage intentions the live commerce, the effect of Value-based Adoption Model and user characteristics variables on satisfaction and continuous usage intentions the live commerce was analyzed, and the moderating effect of interactivity was also analyzed. The results of this study are as follows: First, usefulness and pleasure among perceived benefits variables, functional risk among perceived sacrifice, and personal innovation and consumer knowledge all have significant effects on perceived value. Second, the perceived value of using live commerce has a significant effect on satisfaction. Third, it was found that satisfaction with live commerce of consumers had a significant positive effect on continuous usage intentions. Finally, it was verified that the moderating effect of interactivity between usefulness and perceived value was significant. Therefore, the company needs to make efforts to improve the interactivity of live commerce by realizing efficient communication with consumers.

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