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자료유형
학술저널
저자정보
구자형 (유탑그룹 호텔사업본부장) 한진수 (경희대학교)
저널정보
한국호텔리조트학회(구 한국호텔리조트카지노산학학회) 호텔리조트연구 호텔리조트연구 제21권 제1호
발행연도
2022.2
수록면
125 - 149 (25page)

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This study investigated how diverse experience impacts of users after using integrated resorts influence their relationship quality, brand attachment, and brand loyalty. This study also examined the self-regulation effect of the users’ regulatory focus, that is, the indicator of their psychological state and motivation tendency, in the path of their experience impact influencing their relationship quality. As a result, first, integrated resort experience impacts were found to have significant positive effects on trust and satisfaction of relationship quality. Second, relationship quality factors were found to have significant positive effects on brand attachment. Third, brand attachment of integrated resort users was found to have a significant positive effect on their brand loyalty. Fourth, in the path of integrated resort experience factors influencing relationship quality, the moderating effect of regulatory focus was found to have a significant positive effect when the feel factor has an effect on satisfaction. This study suggest theoretical implications and practical implications for securing differentiated and competitive integrated resort industry.

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