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A Study on the Effect on Job Satisfaction restaurant workers
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외식업 종사자의 직무만족에 미치는 영향에 관한 연구

논문 기본 정보

Type
Academic journal
Author
kim young chun (남부대학교) Kye-Young Park (남부대학교)
Journal
인문사회과학기술융합학회 예술인문사회 융합 멀티미디어 논문지 예술인문사회 융합 멀티미디어 논문지 제6권 제11호
Published
2016.11
Pages
453 - 462 (10page)
DOI
http://dx.doi.org/10.14257/AJMAHS.2016.11.14

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A Study on the Effect on Job Satisfaction restaurant workers
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Abstract· Keywords

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The aim of this study was to determine whether there is job stress, job satisfaction and service agility of Restaurants worker's impact. Analysis results, Agility service was found to be affecting the sub-factors of job satisfaction factors such duties, supervision factors, factors colleagues, it showed that also affects the entire job satisfaction. Second, Service agility was shown to affect the role conflict, role ambiguity, marketing / members appeared to affect over role. Also Job stress has showed that the total organization and services, marketing and membership on the significant effect. Third, Job stress was shown to affect the duty factor, ambiguous role, role over appeared to affect the supervision factor, peer factors. The overall job satisfaction showed that role ambiguity, role, a significant influence on excessive. Through these studies Restaurants practitioners should maintain peace of mind and good work habits through a thorough self-management of their diagnosis and weaknesses, Through relaxation training, stress, maintain a sense of balance such as stress management training will have to relieve job stress. It is also required to provide service agility through rapid service actively respond to changing customer satisfaction and customer focus to meet, timely response to customer requirements, and service markets.
#외식업 종사자 #서비스 민첩성 #직무 스트레스 #직무환경 #직무만족 #Restaurants Workers #Service Agility #Job Stress #Working Environment #Job Satisfaction

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유봉호 / 2013 / 소규모 서비스 조직의 서비스몰입과 혁신성이 감성적 성과에 미치는 영향 -고객지향성의 매개역할을 중심으로- / 서비스경영학회지 14(1):1~21 dbpia 서창적 / 2004 / 종업원의 서비스몰입과 고객지향성이 서비스품질에 미치는 영향 -정규직과 비정규직의 비교를 중심으로- / 서비스경영학회지 5(3):78~106 dbpia 유경민 / 2013 / 관리자의 권한위임이 종사원의 서비스민첩성과 기업성과에 미치는 영향 / 관광연구저널 27(6):175~186 google schola 양재훈 / 2010 / 민첩성역량이 고객만족과 충성도에 미치는 영향에 관한 연구 -온라인 쇼핑몰을 중심으로- / e-비즈니스연구 11(4):103~128 dbpia 신정신 / 2015 / 호텔 종사원의 성취욕구가 서비스민첩성, 서비스몰입 및 감정노동에 미치는 영향 / 관광연구저널 29(2):159~171 dbpia

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