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nvestigating Non-Face-to-Face Social Service Provision for the Older Adults: Implications from Focus Group Interviews on Service Providers
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노인 대상 비대면 사회서비스 제공 경험 및 효과적 제공 방안에 관한 연구: 종사자 FGI 분석을 중심으로

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Type
Academic journal
Author
Eo, Yugyeong (한국보건사회연구원) KO JUNG EUN (경희사이버대학교) Youngji Kwon (한국보건사회연구원)
Journal
한국사례관리학회 사례관리연구 사례관리연구 제15권 제1호 KCI Accredited Journals
Published
2024.4
Pages
71 - 97 (27page)
DOI
https://doi.org/10.38019/kacm.15.1.71

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nvestigating Non-Face-to-Face Social Service Provision for the Older Adults: Implications from Focus Group Interviews on Service Providers
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In response to the COVID-19 pandemic, a surge in the adoption of non-face-to-face services within the social services sector has been observed. Despite these advancements, the accessibility and effectiveness of non-face-to-face services for older adults, a significant beneficiary group of social services, remain constrained due to factors such as low digital literacy and insufficient physical environments. This research aimed to explore more effective ways of delivering non-face-to-face social services to older adults who continue to rely on such services. The study conducted focus group interviews (FGI) with staff from major institutions providing social services to older adults, aiming to comprehend the overall status of non-face-to-face social service provision and to explore factors influencing the level of service provision and effective delivery. The analysis results prompted the formulation of specific recommendations for the effective provision of non-face-to-face social services for older adults, organized according to influential factors. Firstly, it is imperative that the purpose of non-face-to-face services prioritizes interpersonal communication, with effectiveness contingent upon the activation of communication. Secondly, at the institutional level, flexibility in service provision, strategic decision-making in service delivery methods, resident education initiatives, enhancement of digital capabilities among institutional staff, deployment of support personnel, encouragement of experiential learning, and the provision of non-face-to-face services for physical health were identified as crucial elements. Lastly, at the policy level, there is a pressing need for support in physical environments for both service providers and users, the development of user guides and user-friendly devices to enhance convenience, and flexibility in budget utilization. These recommendations collectively contribute to the enhancement of non-face-to-face social services, ensuring their efficacy and accessibility for the older adult population.
#비대면 서비스 #노인 #사회서비스 #포커스 그룹 인터뷰 #Non-Face-to-Face Service #Older Adults #Social Services #Focus Group Interview (FGI)

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