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A Study on the Effect of Corporate Social Responsibility Activity on Corporate Image and Customer Loyalty: Focused on the Authenticity Control Effect
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인터넷쇼핑몰 기업의 사회적 책임활동이 기업이미지 및 고객충성도에 미치는 영향에 관한 연구: 기업의 진정성 조절효과 중심으로

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Type
Academic journal
Author
Journal
Korea Research Academy of Distribution and Management Journal of Distribution and Management Research Vol.21 No.1 KCI Accredited Journals
Published
2018.2
Pages
133 - 143 (11page)

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A Study on the Effect of Corporate Social Responsibility Activity on Corporate Image and Customer Loyalty: Focused on the Authenticity Control Effect
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Companies have relationships with various stakeholders and must pursue growth and development in the gap between stakeholders. Companies are not only seeking to maximize profits, but must reflect external institutional pressures. From this point of view, entrepreneurs who run businesses need to listen to and pay attention to various theories to explain corporate behavior. This is the corporate social responsibility (CSR) activity. Therefore, based on the preliminary studies of corporate social responsibility activities of Internet shopping malls, this study establishes how the social responsibility activities of the company are nutritious to the corporate image and customer loyalty, Through these research results, this study aims to examine the purchasing intention of consumers who use Internet shopping malls for social responsibility activities of Internet shopping malls.

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