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A Study on the Job Burnout of Secretaries
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비서의 직무소진(Job Burnout)에 관한 연구

논문 기본 정보

Type
Academic journal
Author
Journal
Korean Association Of Secretarial Studies JOURNAL OF SECRETARIAL STUDIES Vol.16 No.2 KCI Accredited Journals
Published
2007.12
Pages
5 - 26 (22page)

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A Study on the Job Burnout of Secretaries
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Abstract· Keywords

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Job Burnout is a chronic stress reaction upon excessive and accumulative stressors. It consists of exhaustion and job disengagement(Demerouti et al., 2001). This study. having the JD-R model as theoretical background and focusing the job burnout on organization matters, showed the influential factors of job burnout and the relationship with job attitudes which are perceived by secretaries in companies. This study showed the following results. First, in terms of the influence of job demands and job resources on job burnout. the characteristics of simple job and emotional labors influenced on exhaustion dimension, and the job resources of social support, job decision latitude or authority, job security influenced on job disengagement. Second, it was proved that exhaustion and job disengagement gave negative influence on affective commitment and job satisfaction. It means exhaustion and job disengagement can bring negative results to companies, too.
Those results not only give the basis to understand the phenomenon of secretaries' job burnout but also give human resource management implications to decrease job burnout.
#직무소진 #고갈 #직무비관여 #직무요구 #직무자원 #정서적 몰입 #직무만족 #Job Burnout #Exhaustion #Job Disengagement #Affective Commitment #Job Satisfaction

Contents

국문초록
Ⅰ. 서론
Ⅱ. 이론적 배경 및 가설의 도출
Ⅲ. 연구설계 및 조사설계
Ⅳ. 연구결과
Ⅴ. 결론
참고문헌
Abstract

References (45)

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1. [학술지(정기간행물)] - 고종욱 / 2001 / 직무 스트레스와 종업원 태도간의 관계에서 감성적 성향의 역할 30 (3) : 829 ~ 853 dbpia 2. [학술지(정기간행물)] - 김민주 / 1998 / 호텔종업원의 감정노동이 직무관련태도에 미치는 영향 21 (2) : 129 ~ 141 google schola 3. [학술지(정기간행물)] - 김재열 / 2000 / 직무스트레스 요인과 직무태도와의 관계에서 개인차의 조절효과에 관한 연구 - 비서의 교육수준과 경력을 중심으로 - 9 (1) : 125 ~ 144 dbpia 4. [학술지(정기간행물)] - 남기섭 / 2006 / 조직 구성원의 직무 불안정성 지각이 조직성과와 노조태도에 미치는 영향에 관한 연구 / 기업경영연구 13 (2) : 147 ~ 164 dbpia 5. [학술지(정기간행물)] - 도윤경 / 1997 / 직무스트레스와 조직유효성의 관계에 관한 실증연구 5집 : 149 ~ 169 google schola

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