Conflict Management Style, Communication Competence, and Collaboration among Hospital Nurses and Physicians

Lee, Im Sun; Kim, Chang Hee

doi:10.7587/kjrehn.2017.69

Conflict Management Style, Communication Competence, and Collaboration among Hospital Nurses and Physicians

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병원 간호사와 의사의 갈등관리유형과 의사소통능력 및 협력 간의 관계

Type: Academic journal

Author: Lee, Im Sun (건양대학교병원) Kim, Chang Hee (건양대학교)

Journal: Korean Academic Society Of Rehabiltation Nursing The Korean Journal of Rehabilitation Nursing Vol.20 No.1 KCI Accredited Journals

Published: 2017.6

Pages: 69 - 78 (10page)

DOI: 10.7587/kjrehn.2017.69

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Conflict Management Style, Communication Competence, and Collaboration among Hospital Nurses and Physicians

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2017

Conflict Management Style, Communication Competence, and Collaboration among Hospital Nurses and Physicians

Lee , Im Sun , Kim The Korean Journal of Rehabilitation Nursing 2017.06 Academic journal

Conflict management style, communication competence, and collaboration among hospital nurses and physicians

이임선 간호학과 2017.01 Thesis

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Purpose: This study aimed to identify the relationship among conflict management style, communication competence and nurse-physician collaboration in hospital nurses and physicians. Methods: This is a descriptive study. Using a questionnaire, data were collected from 230 nurses and 107 physicians at a university hospital in D city. With SPSS/WIN 22.0 program, data were analyzed by t-test, ANOVA, Scheffé test, and Pearson"s correlation coefficient. Results: Physicians scored the highest for communication competence in nurse-physician relationship and the lowest in medical decision making, while nurses scored the highest in patient information sharing and the lowest in nurse-physician relationship. Physicians with problem solving tendency scored higher in communication competence than those with avoiding tendency. Among the nurses, those with avoiding tendency scored the lowest. For both physicians and nurses, communication competence showed a significant negative correlation with avoidance. For nurses there was also a significant positive correlation with compromising tendency. Finally, there was a significant correlation between nurse-physician collaboration and communication competence in both groups. Conclusion: This study demonstrates that nurse-physician collaboration and communication competence are correlated with conflict management style. We suggest educational programs at more hospitals in various locations to improve nurse-physician collaboration reflecting conflict management style.

#Conflict management #Communication #Collaboration #Nurses #Physicians #갈등관리 #의사소통 #협력 #의사 #간호사

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[학위논문] - Bae, J. Y. / 2009 / The relationships among the level of communication competence, the types of communication, and the types of nursing performance / master / Kosin University

[학술지(정기간행물)] - Brown, S. S. / 2015 / Nurses professional values and attitudes toward collaboration with physicians / Nursing Ethics 22 (2) : 205 ~ 216

[학술지(정기간행물)] - Casanova, J / 2007 / Nurse-physician work relations and role expectations / Journal of Nursing Administration 37 (2) : 68 ~ 70

[학술지(정기간행물)] - 조용애 / 2013 / 간호사의 의료인 간 의사소통에 대한 조사연구 / 임상간호연구 19 (1) : 20 ~ 32

[학술지(정기간행물)] - Despins, L. A. / 2009 / Patient safety and collaboration of the intensive care unit team / Critical Care Nurse 29 (2) : 85 ~ 91

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