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Factors Affecting the Multicultural Public Service Quality: Focused on the Perception of Workers in the Multicultural Family Support Center
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다문화정책서비스 질의 영향요인: 다문화가족지원센터 종사자의 인식을 중심으로

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Type
Academic journal
Author
Jeoung-hee Moon (신안산대학교)
Journal
The Korean Association For Policy Analysis And Evaluation Korean Journal of Policy Analysis and Evaluation Vol.29 No.1 KCI Accredited Journals
Published
2019.3
Pages
47 - 79 (34page)

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Factors Affecting the Multicultural Public Service Quality: Focused on the Perception of Workers in the Multicultural Family Support Center
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Research history (2)

2019

Factors Affecting the Multicultural Public Service Quality: Focused on the Perception of Workers in the Multicultural Family Support Center
Jeoung-hee Moon Korean Journal of Policy Analysis and Evaluation 2019.03 Academic journal

2017

인종가치관과 개인특성이 직무만족에 미치는 영향 : 다문화가족지원센터 종사자를 중심으로
문정희 한국사회복지행정학회 학술대회 자료집 2017.10 Proceeding
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Abstract· Keywords

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The Multicultural Family Support Center has grown and expanded along with Korea"s multicultural policy. The Multicultural Family Support Center, which was established and operated since 2006, is the main contact point of multicultural policy and one of the representative enforcement systems of multicultural field. This study focused on multicultural family support center workers as a policy actor who executes policy at the edge of multicultural policy.
In particular, the government wanted to verify whether their perception (value of racism, multicultural capacity) affected the quality of multicultural public services. The results of the empirical research are as follows. First, attitude of social dominance orientation, that is, the hierarchical order of the group, is high. On the other hand, it was found that the perceived level of multicultural awareness was high. This suggests that there is a double standard of discrimination against marriage immigrants apart from the understanding and empathy of the individual"s cultural diversity. Also, it was confirmed that the attitude of racial discrimination of the employees has a direct influence on the multicultural competence and the quality of service of multicultural policy. The mediating effect of multicultural knowledge skill on the relationship between attitude of racial discrimination and multicultural policy service quality was found. Therefore, the need for multicultural education is needed to raise the level of multicultural knowledge and skills of workers in the Multicultural Family Support Center and to narrow the gap of recognition in the actual field.
#다문화정책서비스 질 #인종가치관 #다문화역량 #다문화가족지원센터 #Multicultural public service quality #value of racism #Multicultural competencies #Multicultural Family Support Center

Contents

Ⅰ. 서론
Ⅱ. 이론적 배경
Ⅲ. 인종가치관과 다문화정책서비스 질
Ⅳ. 조사 설계 및 분석모형의 타당성
Ⅴ. 분석결과에 대한 논의
Ⅵ. 결론 및 함의
참고문헌

References (104)

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강기정 / 2011 / 다문화가족상담모델 개발을 위한 탐색적 연구 -다문화가족지원센터의 포커스 그룹 인터뷰를 중심으로- / 한국가족복지학 16(3):225~245 dbpia 강동관 / 2014 / 한국의 이주동향 2014 google schola 강방글 / 2013 / 사회복지 실무자들의 권위주의적 성격과 문화적 역량 -사회적 소수자에 대한 편견의 매개효과 검증- / 한국지역사회복지학 (46):1~21 dbpia 김호진 / 2004 / 문화복지서비스에 대한 주민만족도 결정요인 / 한국행정학보 38(2):23~40 google schola 강휘원 / 2006 / 한국 다문화사회의 형성 요인과 통합 정책 / 국가정책연구 20(2):5~34 google schola

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