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논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 저널정보
- 한국유통과학회 Asian Journal of Business Environment The East Asian Journal of Business Management 제7권 제1호
- 발행연도
- 2017.1
- 수록면
- 5 - 12 (8page)
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Purpose - In order to achieve the organizational objectives, the behavior of the employees and their collaboration with management should be taken into account. It has been shown that strategic behavior depends on a number of different factors. The aim of this article was determining the relationship between factors related to the strategic behavior.
Research design, data, and methodology - Accordingly, a conceptual model was developed and tested in the form of a survey. Participants of the study were the employees working in the social Insurance company of Tehran. Data was collected using a questionnaire conducted among managers and the staff. A correlation model was used for data analysis by employing the SPSS software.
Results - The findings showed there was a relationship between employees’ engagement and the strategic behavior.
Conclusions - Our research has demonstrated the effect of employees’ engagement on the strategic-driven behavior, emphasizing the role of employees’ engagement in health-care service firms. Although previous service research has focused on the factors that drive employees’ performance, it seems that most of this research has been inspired by the idea of the service profit chain, focusing on the effect of employees’ satisfaction on performance.
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참고문헌 (32)
참고문헌 신청
Slatten, Terje / 2011 / Antecedents and effects of engaged frontline employees : A study from the hospitality industry / Emerald 21(1):88~107
Tether, B. S. / 2005 / Do services innovate(differently)8(4), Insights from the EuropeanInn barometer Survey / Industry & Innovation 12(2):153~184
Thomas, K. W. / 1990 / Cognitive elements of empowerment : an interpretativemodel of intrinsic task motivation / Academy of Management Review 15(4):666~681
Ven de ven, A. / 1986 / Central problem in the management of innovation / Management science 32(5):590~635
Wong, S. / 2008 / Exploring the relationship between employee creativity and job-related motivators in the Hong Kong hotel industry / International Journal of Hospitality Management 27:426~437
Tether, B. S. / 2005 / Do services innovate(differently)8(4), Insights from the EuropeanInn barometer Survey / Industry & Innovation 12(2):153~184
Thomas, K. W. / 1990 / Cognitive elements of empowerment : an interpretativemodel of intrinsic task motivation / Academy of Management Review 15(4):666~681
Ven de ven, A. / 1986 / Central problem in the management of innovation / Management science 32(5):590~635
Wong, S. / 2008 / Exploring the relationship between employee creativity and job-related motivators in the Hong Kong hotel industry / International Journal of Hospitality Management 27:426~437
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