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자료유형
학술저널
저자정보
저널정보
한국호텔리조트학회(구 한국호텔리조트카지노산학학회) 호텔리조트연구 호텔리조트연구 제14권 제1호
발행연도
2015.1
수록면
239 - 260 (22page)

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This study analyzed influential relationships among 'pharmacological action', 'recipe of medicated diet food', 'quality of medicated diet food', 'nutritive components', customer sat- isfaction, and long-term relationship orientation as medicated diet restaurants' menu selection attributes using structure equation modeling to establish marketing strategy for maintaining and securing customers of medicated diet restaurants by investigating influential relation- ships among medicated diet restaurants' menu selection attributes and customer satisfaction and long-term relationship orientation. The result shows that pharmacological action about medicated diet restaurants' menu selection attributes does not have significant influence on customer satisfaction but recipe of medicated diet food, quality of medicated diet food, and nutritive components have significant influence on customer satisfaction. Diversity about medicated diet food as price, freshness, cleanliness and equipment's quality doesn't meet customer needs yet. It was analysed that pharmacological action, recipe of medicated diet food and quality of medicated diet food about medicated diet restaurants' menu selection attributes and long-term relationship orientation didn't have significant influence on long-term orientation, but nutritive components had significant influence on long-term relationship orientation. It showed that customer satisfaction about medicated diet restaurants' menu selection attributes had significant influence on long-term relationship orientation. It can be comprehended that having medicated diet food is good for health, and customers are willing to keep long-term and sustainable relationship with medicated diet restaurants regardless of high prices.

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