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A Study on the Framework of Public Service Development for Social Problem Solving: Focused on the Performance Management System of Governmental Social Problem-solving R&D Projects
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사회문제해결을 위한 공공서비스 개발 프레임워크 연구: 사회문제해결형 연구개발사업의 성과관리 체계를 중심으로

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Type
Academic journal
Author
Jo, Ill Hyung (상명대학교) Lee, Me Young Yoon, Young Jin (상명대학교)
Journal
The Korea Service Management Society Journal of Korea Service Management Society Vol.20 No.3 KCI Accredited Journals
Published
2019.9
Pages
191 - 209 (19page)
DOI
10.15706/jksms.2019.20.3.009

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A Study on the Framework of Public Service Development for Social Problem Solving: Focused on the Performance Management System of Governmental Social Problem-solving R&D Projects
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Abstract· Keywords

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This study presents the framework of govermental R&D project solving social problem. To this end, the research reviewed the characteristics of R&D activities to solve social problems, and compared with existing national R&D projects. As a result, the social problem solving R&D framework was derived around the performance management system.
The study found that R&D for social problem resolution has characteristics that are carried out around Living Lab, a user-centered R&D activity, and thus requires the introduction of a performance management system centered on usability evaluation. And it has been found appropriate to adopt SROI-centered social value measurement methods to measure the social impact of R&D performance. The R&D framework presented in the study is expected to provide a foundation for the effective development of social problem solving public services.
#Social Problem #Public Service #Service R& #D #Living Lab #R& #D Framework

Contents

Abstract
Ⅰ. 서론
Ⅱ. 사회문제해결형 연구개발사업
Ⅲ. 사용자 중심 연구개발 활동과 리빙랩
Ⅳ. 사회문제해결형 연구개발사업의 성과평가
V. 사회문제해결형 연구개발 사업의 성과관리 체계
Ⅵ. 결론
참고문헌

References (24)

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국가과학기술심의회 / 2013 / 과학기술기반 사회문제 해결 종합실천계획 google schola 국가과학기술위원회 / 2012 / 新과학기술프로그램 추진전략 google schola 과학기술정책연구원 / 2016 / 사회문제해결형 연구개발사업의 현황과 과제 google schola 김성홍 / 2006 / 공공서비스품질 구성요인과 측정모형 연구 / 서비스경영학회지 7(3):3~28 dbpia 라준영 / 2010 / 공공서비스의 서비스품질과 관계품질의 인과모형 분석 / 서비스경영학회지 11(3):267~289 dbpia

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UCI(KEPA) : I410-ECN-0101-2019-324-001220180