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Improvement Plan of Welfare Service for Adults with Developmental Disabilities through Service Design Methodology
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서비스디자인 방법론을 통한 발달장애인 복지서비스 개선 방안

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Type
Academic journal
Author
Soojin Park (인제대학교) Yunjung Choi (부산대학교)
Journal
Korean Society of Design Science Archives of Design Research Vol.32 No.4 (Wn.132) KCI Accredited Journals SCOPUS
Published
2019.11
Pages
85 - 95 (11page)
DOI
10.15187/adr.2019.11.32.4.85

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Improvement Plan of Welfare Service for Adults with Developmental Disabilities through Service Design Methodology
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Background : This study seek the welfare service improvement for developmental disabilities where not enough support among social welfare fields. The goals of this study are to examine the possibility of interdisciplinary research, social welfare and design, through service design methodology, understand adults with developmental disabilities and their main guardians, and suggest actual service improvement plan.
Methods : First, we survey the daily life of multiple stakeholders who are adults with developmental disabilities, and their main guardians. Second, we derive needs and insights from survey and contextual interview. Third, we set the stage for professional discussion through developing a journey map which has emotional changes and pain points of stakeholders. Fourth, we develop a service blueprint with key elements.
Results : This study allows of understanding the daily activities of adults with developmental disabilities at home and day care center. The Study allows us to approach a professional and specific improvement plan for welfare service. On the basis of service key elements, we suggest an improvement plan which is classified into four components: service workforce, program, Facility and environment, and providing communication and information. Expecially, developing mobile applications and contents of simplified work system helps to provide required service and service connection.
Conclusions : A visualized service blueprint helps people to understand the daily life of adults with developmental disabilities and facilitates efficient and practical service improvement through showing the optimal service timing and interaction between services.
#Service Design #Welfare Service for the Disabled #Adults with Developmental Disabilities #서비스디자인 #장애인복지서비스 #발달장애인

Contents

Abstract
1. 연구의 배경 및 목적
2. 연구의 대상과 방법
3. 조사와 분석
4. 여정맵과 인사이트 및 핵심요소의 도출
5. 서비스 블루프린트의 제안
6. 결론 및 제언
References
초록

References (12)

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Baek, E. / 2011 / A Survey study of facilities for the Disabled in Korea google schola Choi, B. / 2016 / A Study on Policy Directions for Support Systems for the Individuals with Developmental Disabilities google schola 최수진 / 2005 / 노인요양시설 사회복지서비스의 질에 영향을 미치는 요인에 관한 연구 : 치매치료프로그램을 중심으로 google schola Hwang, J. / 2015 / 장애인구의 고령화 : 실태 및 시사점 [Aging of disabled population : Current Status and Implications] / Issue & Focus 278:1~8 google schola Kang, Y. / 2010 / Performance management system for government assistance program -focus on social welfare program google schola

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