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논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2020.6
- 수록면
- 39 - 45 (7page)
- DOI
- 10.17210/jhsk.2020.06.15.2.39
이용수
초록· 키워드
오류제보하기
Today the digital healthcare market and interests in mental health chatbots are growing. People get easily accessed to chatbot interactions, and chatbots can be used to support people’s emotional stability and psychological well-being. Consequently, many mental healthcare chatbots have been designed to reduce the likelihood of the occurrence of mental health issues by improving self-metacognition through early interventions. However, only few studies have discussed specific factors, which mental healthcare chatbot design may affect user experience. Besides, although visual presentations throughout a chatbot system influence users’ positive/negative experiences, most chatbot studies so far have focused on identity design rather than graphical interfaces and non-verbal visual communication tools. While it is important to examine specific visual design elements, it is also important to examine overall visual design requirements. Therefore, this study explored the user experience of mental health chatbots in terms of identity design, chatbot interface design, and visual communication tools. In this study, participants’ data were collected by pre/post preference evaluations, the system usability scale questionnaire, and semi-structured interview related to selected chatbot systems (i.e. Replika, Youper, Sayana, Woebot). The collected data were qualitatively analysed, and consequently, considerations were suggested for designing mental healthcare chatbots.
목차
Abstract
1. Introduction
2. Literature Reviews
3. Methods
4. Results
5. Discussion
6. Conclusion
Reference
참고문헌 (28)
참고문헌 신청
Martínez, C. / Making the right choices:Using data-driven technology to transform mental healthcare
Holmes, S. / 2019 / Usability testing of a healthcare chatbot: Can we use conventional methods to assess conversational user interfaces? / Proceedings of the 31st European Conference on Cognitive Ergonomics :207~214
Terry, N. P. / 2018 / Regulating mobile mental health apps / Behavioral Sciences and the Law 36(2):136~144
Kahn, B. E. / 2017 / Using visual design to improve customer perceptions of online assortments / Journal of Retailing 93(1):29~42
Abd-alrazaq, A. A. / 2018 / An overview ofthe features of chatbots in mental health:A scoping review / International Journal of Medical Informatics 132:1~7
Holmes, S. / 2019 / Usability testing of a healthcare chatbot: Can we use conventional methods to assess conversational user interfaces? / Proceedings of the 31st European Conference on Cognitive Ergonomics :207~214
Terry, N. P. / 2018 / Regulating mobile mental health apps / Behavioral Sciences and the Law 36(2):136~144
Kahn, B. E. / 2017 / Using visual design to improve customer perceptions of online assortments / Journal of Retailing 93(1):29~42
Abd-alrazaq, A. A. / 2018 / An overview ofthe features of chatbots in mental health:A scoping review / International Journal of Medical Informatics 132:1~7
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UCI(KEPA) : I410-ECN-0101-2020-004-000877845