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An Analysis of the Association between Residential Environment Satisfaction and Civil Complaints : Focusing on the Smart Civil Complaints Data in Seoul, Korea
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주거환경만족도와 생활불편 민원의 연관성 분석 : 서울스마트 불편신고 서비스 자료를 중심으로

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Type
Academic journal
Author
Kim, Sunjae (Hanyang University) Ha, Jaehyun (Hanyang University) Lee, Sugie (Hanyang University)
Journal
Korea Planning Association Journal of Korea Planning Association Vol.55 No.4(Wn.250) KCI Excellent Accredited Journal
Published
2020.8
Pages
35 - 49 (15page)
DOI
10.17208/jkpa.2020.08.55.4.35

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An Analysis of the Association between Residential Environment Satisfaction and Civil Complaints : Focusing on the Smart Civil Complaints Data in Seoul, Korea
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Abstract· Keywords

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In this study, we examine the relationship between civil complaints and residential environment satisfaction in Seoul, Korea. To do so, we use the 2013 Seoul Survey data and the complaint record collected by the Seoul Smart Complaint Center. Specifically, we classify the complaints into four types based on their relevance to parking, road and sidewalk, trash, and environment. Next, we develop a multi-level ordered logit model and explore the determinants of the residential environment satisfaction level. For the independent variables, we consider the characteristics of the survey respondents and their households, the neighborhood environment factors, and the number of complaints. The results of our study show that the number of complaints are highly associated with the level of residential environment satisfaction. In particular, the number of complaints related to noise, illegal parking, and abandoned trash show a negative relationship with residential environment satisfaction. Neighborhood built environmental measures, such as land use and diversity of building age, show associations with residential environment satisfaction. In addition, the analysis results indicate that increasing the number of street trees and the accessibility to subway stations could help improve people’s satisfaction with their residential environment. Overall, this study indicates that planners could enhance the level of residential environment satisfaction by addressing the major complaints raised by the citizens. Furthermore, we suggest that the number of complaints could work as a proxy measure for understanding the level of residential environment satisfaction.
#생활불편 민원 #주거환경만족도 #다수준 순서형 로지스틱 회귀분석 #Civil Complaints #Residential Environment Satisfaction #Multi-Level Ordered Logistic Regression Analysis

Contents

Abstract
Ⅰ. 서론
Ⅱ. 선행연구 고찰
Ⅲ. 분석자료 및 분석방법
Ⅳ. 분석 결과
Ⅴ. 결론
인용문헌 References

References (48)

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권기현 / 2013 / 주거이동이 주거 만족도에 미치는 영향 분석 / 주택연구 21(2):189~213 dbpia 김동은 / 2019 / LSTM을 활용한 불법주정차 시공간 예측 모델링: 서울시 민원신고 데이터를 중심으로 / 대한공간정보학회지 27(3):39~47 dbpia 김부성 / 2015 / 세종시로의 주거이동 및 주거만족도 요인 분석 / 부동산연구 25(4):21~32 google schola 김상섭 / 2015 / 도시형 생활주택의 공간유형별 거주환경 인식평가 분석 - 부산광역시 지역을 중심으로 - / 부동산학보 (63):104~118 dbpia 김윤옥 / 2016 / 주거환경요인이 주거만족도에 미치는 영향분석 / 부동산학보 (64):227~240 dbpia

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