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지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
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초록· 키워드
오류제보하기
Multi-server queueing systems with retrials are widely used to model problems in a call center. We present an explicit formula for an approximation of the queue length distribution in a multi-server retrial queue, by using the Lerch transcendent. Accuracy of our approximation is shown in the numerical examples.
목차
등록된 정보가 없습니다.
참고문헌 (7)
참고문헌 신청
M. S. Aguir / 2008 / On the interaction between retrials and sizing of call centers / European Journal of Operational Research 191:398~408
M. S. Aguir / 2004 / The impact of retrials on call center performance / OR Spectrum 26:353~376
J. R. Artalejo / 1999 / A classified bibliography of research on retrial queues: Progress in 1990-1999 / Top 7:187~211
J. R. Artalejo / 1999 / Accessible bibliography on retrial queues / Math. Comput. Model 30:1~6
J. R. Artalejo / 2010 / Accessible bibliography on retrial queues: Progress in 2000-2009 / Math. Comput. Model 51:1071~1081
M. S. Aguir / 2004 / The impact of retrials on call center performance / OR Spectrum 26:353~376
J. R. Artalejo / 1999 / A classified bibliography of research on retrial queues: Progress in 1990-1999 / Top 7:187~211
J. R. Artalejo / 1999 / Accessible bibliography on retrial queues / Math. Comput. Model 30:1~6
J. R. Artalejo / 2010 / Accessible bibliography on retrial queues: Progress in 2000-2009 / Math. Comput. Model 51:1071~1081
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