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Opportune Moments for Proactive Interactions with Smart Speakers
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스마트 스피커의 선제적 상호작용 적절 시점에 대한 이해

논문 기본 정보

Type
Proceeding
Author
Narae Cha (한국과학기술원) Auk Kim (한국과학기술원) Cheul Young Park (한국과학기술원) Mingyu Park (한국과학기술원) Soo Won Kang (한국과학기술원) Uichin Lee (한국과학기술원)
Journal
The HCI Society of Korea 한국HCI학회 학술대회 PROCEEDINGS OF HCI KOREA 2020 학술대회 발표 논문집
Published
2020.2
Pages
898 - 902 (5page)

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Opportune Moments for Proactive Interactions with Smart Speakers
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Abstract· Keywords

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현재 스마트 스피커는 사용자의 명령어에 반응하는 수동적인 서비스 제공에서 더 나아가, 먼저 말을 걸어 서비스를 제공하는 능동적인 선제적 서비스로 그 범위가 확장되고 있다. 선제적 서비스 제공 시에 스마트 스피커가 적절하지 않은 순간에 말을 걸면 사용자의 과업을 방해하고 부정적인 감정(짜증 등)을 초래하는 문제가 발생한다. 따라서, 말을 거는 타이밍이 선제적 서비스 제공에 있어서 매우 중요한 요소이다. 본 연구에서는 말을 걸기 적절한 순간을 탐험적으로 찾기 위해 스마트 스피커를 제작하여 일주일간 대학생 기숙사 방에 설치하여 데이터를 수집하였다. 스피커가 “지금 대화하기 좋은가요?” 라는 질문을 하면 실험자는 “네/아니요”로 중단가능성(interruptibility)에 대해 응답하고, 그 때 하고 있던 행동을 서술하는 방식으로 데이터를 수집하였다. 40 명의 실험자의 자연스러운 생활 중에 총 3572 개의 데이터를 수집하였다. 집에서 가능한 행동을 분류하고, 행동과 관련하여 중단가능성에 영향을 주는 주요 요인들로 집중도/몰입도, 급함/바쁨, 신체/정신적 요인, 음성 채널 유효성이라는 네 가지 요인을 찾았다. 본 연구에서 찾은 요인들을 기반으로, 스마트 스피커가 대화하기 좋은 순간에 선제적 서비스를 제공할 수 있는 기능을 스마트 스피커에 추가할 수 있을 것이다.
#스마트 스피커 #상호작용 #중단가능성(interruptibility)

Contents

요약문
1. 서론 및 연구 동기
2. 방법
3. 데이터 수집
4. 결과
5. 논의 및 결론
참고 문헌

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